You're Way Out of Line TWCigars...
Quote:
Originally Posted by TWCigars
I've contacted the moderators on CigarPass as well as ClubStogie in regards to your posts.. I don't know what your problem is, but obviously you need professional help..
Why did you contact the moderators? Did you try to resolve the issue with KB first? With the evidence that's been presented to me, I fail to see this.
Obviously he needs professional help? You really need to THINK before you post here TWCigars. That comment was way out of line and unprofessional ESPECIALLY since you're a business. I don't care how wrong you think a customer OR non-customer is, you don't make remarks like that. Any repudible business that puts customer focus 'first' would know better than to say something like this.
Quote:
Originally Posted by TWCigars
..."Unless you ordered from us previously and got bad service you can post all you want.. But you haven't.."
This statement is completely IRRELEVANT to what KB's argument was all along. He saw that you were overcharging on Opus X cigars and is looking out for the community's best interests. There are definitely un-informed people that visit these boards and he's simply making them informed. This is a PUBLIC forum and people like KB are entitled to respond to your posts (in a logical and reasonable manner). In my opinion, you handled his factual feedback very poorly.
This isn't about your 'service' or 'previously ordering' from you at all (as you've stated in your quote).
I will let the community see and decide for themselves that KB had every right to make his post:
TW's Opus X Prices
http://www.tobaccoworldcigars.com/ci...ente_opusx.htm
Compiled List of Retail Prices
http://www.cigarpass.com/forums/inde...howtopic=14037
Heck, KB was so adament and unhappy with your gouging prices he even posted this:
Quote:
Originally Posted by Kayakinboy
Before anyone buys from him LET ME KNOW! I'd rather sell out of my stash for a fair price then let you guys get ripped.
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Why are you attacking KB specifically?
We all called you out: http://www.cigarsmokers.com/t2452-ta...y-blowout.html
Not only were you gouging on Opus X prices, but you were misleading people they were actually getting a deal on Perdomo cigars. After we call you out, we get no response from you either.
You've proven yourself:
1) A price gouger on Opus X cigars and you handled the constructive and FACTUAL feedback from KB very poorly.
2) To create misleading advertisements (perdomo specifically) stating 'blowout prices,' when in reality they aren't. Don't believe me? Several people called you out on this.
3) Unprofessional behavior acting under your business telling people they need 'professional help.'
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After witnessing all of this, I'm amazed you stay in business.
You're Missing The Big Picture...
Neuro, we're going around in circles and I'm going to explain this one more time.
Bottom line:
- The only thing I knew about this vendor was by the posts they made on this board.
- They were called out about this issue on 10/06/05 on cigarsmokers and never responded publically.
- They were also called out on another issue with the Perdomo deal and never responded.
- Now by the posts they were making and failing to communicate with us, that sets a BAD impression of them in my mind. You may know them in a DIFFERENT light, but that's not the way some of the rest of us saw them INITIALLY. This is why I think you had no grounds for jumping into this matter in the first place.
Let's see who else agrees:
http://www.cigarpass.com/forums/inde...dpost&p=239651
http://www.cigarpass.com/forums/inde...dpost&p=239689
- What I didn't LIKE about this vendor is their lack of communication. If you create a public post and people have something to say about it, at least have the deccency to reply...they failed to do so.
- When they did post, it was very unprofessional and there's no reason to tell KB he needed 'professional help.'
This isn't about the PRICES of the Opus X cigars. I will say it again, this is NOT about the prices of the Opus X cigars.
It was mainly about their lack of communication and how I witnessed the way they handled the situation in the public eye .
If they just would have said this all along after KB called them out the first time on gouging:
http://www.cigarpass.com/forums/inde...dpost&p=239858
Not even really sure about their response, because the mail headers aren't right :smiley36: :
----- Original Message -----
From: J Crowder
To: info@tobaccoworldcigars.com
Sent: Friday, October 07, 2005 1:04 PM
Subject: Re: TobaccoWorldCigars.com - Opus X & Padron 40th Anniversary
From the way they state it, KB is sending them the e-mail???
That's all I would have needed to hear and I would have understood where TWCigars was coming from. If it was shown this way v.s. the
"Don't listen to KB (posted before their explanation)": http://www.cigarpass.com/forums/inde...dpost&p=238768
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If you still don't get why I'm upset, then let it die. There's a much bigger picture here and you're failing to see it.