Damaged sticks

I ordered these during my 1st-purchase spending spree. They were ending on cbid with no bids, so I bought 'em for $5. I just opened the bag they came in (they arrived yesterday) to put 'em in the humi & noticed they're pretty beat up. Every one of them is cracked (some worse than others), one has a hole in it & another has a spot that looks like it started to rip (mishandled).

I'm not worried about these - I bought them thinking I needed to fill some room (though I don't think that'll be a problem now :smiley36:)... besides, they were $5. If I want to smoke 'em & the cracks cause a problem, I'll just cut off the cracked portion. However, if these were higher dollar sticks or just something I really wanted, I'd be upset to receive 'em in this condition.

Have you ever returned an order due to damage, or is this a risk you run by using a mail-order business?

http://i222.photobucket.com/albums/d...igars/la1_.jpghttp://i222.photobucket.com/albums/d...igars/la2_.jpg
http://i222.photobucket.com/albums/d...igars/la4_.jpg
http://i222.photobucket.com/albums/d...igars/la3_.jpghttp://i222.photobucket.com/albums/d...igars/la5_.jpg

Call and complain to Cbid. Offer to E-mail the pics to them. Most times they will replace the sticks. Doesn't matter if you paid $1 or $100 for them. Damage sticks shouldn't be shipped out.

DG

I've found CI (who handles CBid) to be very good about those kinds of things.

Quote:

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Originally Posted by Diesel Grinch

Call and complain to Cbid. Offer to E-mail the pics to them. Most times they will replace the sticks. Doesn't matter if you paid $1 or $100 for them. Damage sticks shouldn't be shipped out.

DG

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What he said......you should never have to accept damaged sticks. Several members have had to deal with C-bid customer service, it happens, and I don't recall anyone who was not satisfied with the resolution they received.

Demand an Opus X for your troubles.:smiley2:

Well I emailed the pics, I'll wait to see what they say (it's really not worth the time or shipping cost to send 'em back, but I'll see what they say)...

I demaned a BOX of Opus X's to remedy this grievous situation - a single didn't sound like enough. :smiley36:

Well that was quick, they're sending a box of Opus X for my troubles!

Kidding... they're setting up a return & paying for shipping back to them. Quick, courteous service. :smiley20: