Ci cs

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03-01-2010, 09:10 AM
LawDog2006

Ci cs

Well I had my first experience with Cigars International Customer Service. I had ordered a Humi-Care digital hygrometer from them back in November. Well after a few months of trying to calibrate and adjust it without luck I finally gave up. Called CI and they sent a new hygro out to me which I recieved 3 days later! This one is working like a charm and I've got the adjustments made already.

It's good to see a well working customer service department for a change! Thanks CI.:smiley20:
03-01-2010, 09:14 AM
ndv21

Quote:

Originally Posted by LawDog2006

Well I had my first experience with Cigars International Customer Service. I had ordered a Humi-Care digital hygrometer from them back in November. Well after a few months of trying to calibrate and adjust it without luck I finally gave up. Called CI and they sent a new hygro out to me which I recieved 3 days later! This one is working like a charm and I've got the adjustments made already.

It's good to see a well working customer service department for a change! Thanks CI.:smiley20:

Glad you had a good experience with them. :smiley20:
03-01-2010, 10:13 AM
MemphisFred

I haven't had any problems with C.I. but one shipment of sticks from their sister site was messed up. They took care of it right away and sent me some more pronto. :smiley20:
03-01-2010, 11:29 AM
Paddy

I had my first win from thier sister site yesturday -
a 5er of Cugine Maduro robusto. one hell of a deal as well.
They go for $8.00 a stick here in MA. I got a fiver for $11.00
03-01-2010, 05:02 PM
ggiese

Quote:

Originally Posted by Paddy

I had my first win from thier sister site yesturday -
a 5er of Cugine Maduro robusto. one hell of a deal as well.
They go for $8.00 a stick here in MA. I got a fiver for $11.00

http://www.swifteconomics.com/wp-con...pery-slope.png
03-03-2010, 06:24 PM
Cyris

Quote:

Originally Posted by Paddy

I had my first win from thier sister site yesturday -
a 5er of Cugine Maduro robusto. one hell of a deal as well.
They go for $8.00 a stick here in MA. I got a fiver for $11.00

Nice win! Yeah, I am trying to avoid that site.. its evil. Since I found that site, I am broke and my humidors are over flowing =)
03-04-2010, 05:05 PM
dauker

I referred a boss to Cigars International. He had always bought his sticks locally, but saw me browsing a catalog at my desk one day. So he ordered a couple of boxes from them and when they showed up one box was incorrect. He called them up and they immediately shipped the correct box at no additional charge and told him to keep the mistaken one. :smiley20:

I had the pleasure of calling them just once to ask a simple question about having them ship cigars to a friend as a gift and they were great to work with. CI is one of the few companies I get to deal with that is doing it right.
03-04-2010, 05:15 PM
ndv21

Quote:

Originally Posted by dauker

I referred a boss to Cigars International. He had always bought his sticks locally, but saw me browsing a catalog at my desk one day. So he ordered a couple of boxes from them and when they showed up one box was incorrect. He called them up and they immediately shipped the correct box at no additional charge and told him to keep the mistaken one. :smiley20:

I had the pleasure of calling them just once to ask a simple question about having them ship cigars to a friend as a gift and they were great to work with. CI is one of the few companies I get to deal with that is doing it right.

Cool boss if he didn't say anything to you for browsing catalogs on your desk! :smiley20:
03-04-2010, 08:02 PM
LawDog2006

Definitely sounds like a good guy to work for.
03-17-2010, 07:37 AM
ericbee

Quote:

Originally Posted by MemphisFred

I haven't had any problems with C.I. but one shipment of sticks from their sister site was messed up. They took care of it right away and sent me some more pronto. :smiley20:

What is their sister site? I do just about every purchase through CI.
03-17-2010, 07:51 AM
ashauler

Quote:

Originally Posted by messiah

What is their sister site? I do just about every purchase through CI.

Great. Who the hell are you?
03-17-2010, 08:45 AM
dauker

Quote:

Originally Posted by ndv21

Cool boss if he didn't say anything to you for browsing catalogs on your desk! :smiley20:

Union job.... :smiley16: I do tech support for telecom systems. Plenty of downtime while waiting on the customer to find out what it is that they want.

Quote:

Originally Posted by messiah

What is their sister site? I do just about every purchase through CI.

I believe he was referring to cigarbid.com.
03-23-2010, 10:33 AM
LawDog2006

Quote:

Originally Posted by dauker

I believe he was referring to cigarbid.com.

Brings up a good queston that I hadn't thought of; Does CI provide the same level of support for products purchased through CigarBid or is it like buying at the NorthFace outlet where you get the item discounted but the lifetime warranty isn't there?
03-23-2010, 11:04 AM
badwhale

Quote:

Originally Posted by LawDog2006

Brings up a good queston that I hadn't thought of; Does CI provide the same level of support for products purchased through CigarBid or is it like buying at the NorthFace outlet where you get the item discounted but the lifetime warranty isn't there?

Shit, I'm a stupid idiot. My point was that I think CI backs up cBid as well as the regular store.

Will