What do I do? TNT sent me the wrong (but more valuable) box

Okay, trying to decide what to do about a shipment I got today from TNT. I had ordered a box of Puros Indios Maxima toros which were on closeout for $49.95 plus free shipping (TNT lists the retail for the box at $130). I'd had one and really wanted to sample more.

Greedily tore open the package today and had to stop. It wasn't a box of Puros Indios Maxima, it was a box of Padron 4000 Maduro (retail on TNT is $153.00). Now, I know most people would say "A box of Padron for 50 bucks? You'd be crazy not to keep that!" And I kind of agree. But here's the thing - I still want to try those Puros Indios Maximas and, due to an unspoken agreement with my wife, my cigar budget is blown for awhile.

Step into my shoes. What do you do? I assume if I call TNT, they'll replace the shipment and have me send the Padrons back on a prepaid label. I'll get what I ordered at the price I paid (will have to wait a little longer, but ...). If I say nothing, I get a total STEAL of a deal on the Padron 4000 maduros (which I've never had).

It isn't stealing when they send you the wrong package. But the fact that YOU think it is and is asking for moral justifications, that's just wrong.

That is indeed a moral dilemma. A sucky one to decide on too.

I would have to tell them...who knows..maybe they will just say keep them? lol

Is this a moral or ethical question? I think you're the only one who can answer that. If it was a closeout they may have exhausted their stock and sent a "comparable" box. You can call if you like, but I would look in the fine print and see if they reserve the right to substitute. The 4000 is a very nice stick, but if you don't want them, return them.

What happens in Vegas stays in Vegas ! Also note the other saying..What goes around comes around ! Your choice

Send the Padrons back and get your original order.
Request a single Padron 4000 from TNT, which you've never had, for the inconvenience.
They should make it right.

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Originally Posted by Alan C.

It isn't stealing when they send you the wrong package. But the fact that YOU think it is and is asking for moral justifications, that's just wrong.

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I'm not asking for moral justifications or rationalizations. I have no qualms about clamming up and I'm not asking for you to tell me it's okay (because franky, I don't care too much whether you think it's okay). I'm asking for opinions on what people would do in such a situation - keep the bonus box or return it for the less valuable one they really wanted in the first place.

But thanks for the lecture.

Maybe I'll just hit the exchange forum and see if anyone wants to trade a fiver of the Padrons for a fiver of the PIs.

Guess your asking us to make up your mind for you....? It that it ? Did I get it right ? Send me some free one's now ? hahahahaha lmao

"due to an unspoken agreement with my wife, my cigar budget is blown for awhile".
hummmm I am trying to get a visual since there no sound but maybe it just better to let it go.:smiley5:

I also would like to point out I do not think Alan was giving you a lecture. What I do think is they ran out of what you ask for like Shelby suggested and substituted the higher end box for your troubles.

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Originally Posted by novasurf

Send the Padrons back and get your original order.
Request a single Padron 4000 from TNT, which you've never had, for the inconvenience.
They should make it right.

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Yep...The only right thing to do.

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Originally Posted by aceswired

I'm not asking for moral justifications or rationalizations. I have no qualms about clamming up and I'm not asking for you to tell me it's okay (because franky, I don't care too much whether you think it's okay). I'm asking for opinions on what people would do in such a situation - keep the bonus box or return it for the less valuable one they really wanted in the first place.

But thanks for the lecture.

Maybe I'll just hit the exchange forum and see if anyone wants to trade a fiver of the Padrons for a fiver of the PIs.

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Why in the hell would you even post shit like this if you don't care. You want a fuckin lecture...I ain't even started on your disrespectfull dishonest ass.

Did you expect the vendor in question to be honest with you? Do you not think you owe him the same courtesy?

And then you disrespect Alan...I suggest you take a hike. You are not Cigar Smokers material.

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Originally Posted by cigarsarge

Why in the hell would you even post shit like this if you don't care. You want a fuckin lecture...I ain't even started on your disrespectfull dishonest ass.

Did you expect the vendor in question to be honest with you? Do you not think you owe him the same courtesy?

And then you disrespect Alan...I suggest you take a hike. You are not Cigar Smokers material.

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No shit. If a vendor fucks up in his favor, I am sure as hell going to let him know. Same thing as if he fucks up in my favor. At least try to make things right, and not profit off other people's mistakes.

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Originally Posted by cigarsarge

Why in the hell would you even post shit like this if you don't care. You want a fuckin lecture...I ain't even started on your disrespectfull dishonest ass.

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Wow. Overreaction alert.

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Originally Posted by aceswired

Wow. Overreaction alert.

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:smiley34:

Wrong answer.:smiley2:

Also, let's make one thing clear. I ordered a box of cigars from TNT that they list as a $130 retail. They sent me a box listed as a $150 retail (these figures can be verified on their own site - they're not figures I invented). Yes, that's more, but the $20 difference is hardly going to be an example of them getting bent over and screwed. Hell, that $20 is probably what it would cost them to ship me a return label to send the Padrons back and then to send a new box of PI.

So ... to suggest that I'm royally taking advantage of TNT here by not saying something is, to put it mildly, an overstatement.

I agree that it's ethically a gray area. But as I said, I wasn't looking to start an ethics discussion. I just wanted some thoughts on the situation as well as the cigars in question. Most of the posters who replied were kind enough to weigh in with those thoughts. A very few preferred to go straight to namecalling, which is unfortunate.

You may now commense casting the first stone.

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Originally Posted by aceswired

Also, let's make one thing clear. I ordered a box of cigars from TNT that they list as a $130 retail. They sent me a box listed as a $150 retail (these figures can be verified on their own site - they're not figures I invented). Yes, that's more, but the $20 difference is hardly going to be an example of them getting bent over and screwed. Hell, that $20 is probably what it would cost them to ship me a return label to send the Padrons back and then to send a new box of PI.

So ... to suggest that I'm royally taking advantage of TNT here by not saying something is, to put it mildly, an overstatement.

I agree that it's ethically a gray area. But as I said, I wasn't looking to start an ethics discussion. I just wanted some thoughts on the situation as well as the cigars in question. Most of the posters who replied were kind enough to weigh in with those thoughts. A very few preferred to go straight to namecalling, which is unfortunate.

You may now commense casting the first stone.

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So what would you do if they sent you a box that was worth only 20 bucks less than the one you ordered? It's a 2 way street. Odds are, somebody else who ordered the Padrons got your order.

If you don't want to hear our opinions why did you post asking for them?

IMO you are a scumbag for taking advantage of a vendor like this.

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Originally Posted by aceswired

Okay, trying to decide what to do about a shipment I got today from TNT. I had ordered a box of Puros Indios Maxima toros which were on closeout for $49.95 plus free shipping (TNT lists the retail for the box at $130). I'd had one and really wanted to sample more.

Greedily tore open the package today and had to stop. It wasn't a box of Puros Indios Maxima, it was a box of Padron 4000 Maduro (retail on TNT is $153.00). Now, I know most people would say "A box of Padron for 50 bucks? You'd be crazy not to keep that!" And I kind of agree.

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Then you don't know the members of this forum very well, but you're beginning to show your true colors.

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Originally Posted by aceswired

But here's the thing - I still want to try those Puros Indios Maximas and, due to an unspoken agreement with my wife, my cigar budget is blown for awhile.

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If you would have approached this with a different attitude then I'm sure there are some members that would send you a couple to try or would have traded with you.

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Originally Posted by aceswired

Step into my shoes. What do you do? I assume if I call TNT, they'll replace the shipment and have me send the Padrons back on a prepaid label. I'll get what I ordered at the price I paid (will have to wait a little longer, but ...). If I say nothing, I get a total STEAL of a deal on the Padron 4000 maduros (which I've never had).

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I would call them and let them know what the problem was. If they make it right by letting you keep the Padrons or by shipping out what you paid for along with something for your trouble, then your problem is solved. If they ask for the Padrons back without any comps on their part, I would not do business with them anymore.

aceswired, The only thing you don't care for are people telling you you're in the wrong.

I would've either kept the box and live with it, or tell the merchant and work something out. I'll not go public and ask for support from people. You're in denial if you think you haven't made up your mind long before you posted this topic.

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Originally Posted by drew_goring

So what would you do if they sent you a box that was worth only 20 bucks less than the one you ordered? It's a 2 way street.

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Yes, I can see that. And I've thought about it. My initial reaction was to return the cigars. But there are a few differences between the two scenarios that I see.

1) If they send me a box that is worth $20 less, that remains their mistake. This is not my mistake. Having quality control in a warehouse is a big part of any business - I know. If you don't pay for that quality control, you end up paying in other ways. This is true of any business.

2) The cost of shipping one box back to them, and them shipping the other box to me would just about be the difference in the valuation of the two boxes (again, assuming we're going by retail price and assuming that their retail price is proportional in how much they paid for the cigars).

I realize you may not agree with my reasoning here, and that's okay. I don't mind people disagreeing with me here. What I do mind is people making sweeping judgements and bringing out the namecalling. It's uncalled for.

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Originally Posted by drew_goring

If you don't want to hear our opinions why did you post asking for them?

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I did want opinions, and I got quite a few of them. It's the judgements I could do without.

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Originally Posted by drew_goring

IMO you are a scumbag for taking advantage of a vendor like this.

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And there it is. A pity I responded as I went along, rather than reading the whole thing through. I was going to attempt to make this a rational discussion between adults. You apparently have no interest in that. A shame.

Forget about the retail. Your sale purchase price was $50. The gap is $100.
I'm not clear on why you asked for advice here. Within 1.5 hours, you were hawkin' the Padrons on the Exchange.

Have fun smoking all of the Padrons.