Pleased with my regular cigar store

I buy my cigars from the east coast of Australia, as the local retailer here in the west sure knows how to overcharge the local clients. Plus they have a huge attitude problem unless you fit their 'expected' cigar smoker profile.

Anyway I placed a mail order last week with the guys on the east coast and waited for the usual overnight delivery. It never eventuated and today a week later I got my order. No big deal really, I called them earlier in the week to let them know it hadn't arrived, so I rang again today to confirm its arrival and to let them know why it took longer to get here. Aussie express post has a hazardous warning area to sign. If its signed the goods go air. If not, it goes via road. Needless to say the guys forgot to sign the envelope/bag.

The young lad I was talking to at the store is a 3rd generation cigar store owner and smoker. I wasn't really upset at all by the delay as mistakes happen, I never complained at all and just joked with him saying I expected his Dad would make a lot of mistakes like this.

He felt bad that it took a week, so he's promised to send me some freebies (La Auroras) along with a red soprano's cigar box. Being the smart kid he is, he just scored a customer for life.

It was a really nice way to start my day.

I love it when stores and companies obviously value their customers.

Just recently my dad had put a door in for someone and caulked around the frame. My dad used white caulk, but the next day the lady called and said she didn't see any caulk. My dad went back and the caulk was clear. The clear and white caulk both start white when wet. The company had put clear caulk in white tubes, so my dad called and told them, and the lady said they'd send him a free case of caulk. Well the other day there were two free cases on our doorstep.

good to see there is another Aussie here on the board! Im from NSW, west of Penrith. PM me with who you deal with, and I will send you another link or 2 of companies I have used.
Cheers mate!