What's your biggest complaint with online retailers or the local B&M

[Silencei2]

Online: I'd have to say waiting for them to ship and not knowing what you might really be getting. The possibility of fakes or damaged goods from poor packing or crappy parcel handlers. I'd definitely have to say bargain hunting is the best since everything is a click away and no shipping for out of state retailers.

B&M: Looking through large selection of cigars gets overwhelming. I've caught myself daydreaming in a humidor for over 30 minutes about all the possibilities . CA tax sucks and usually a lot of B&Ms charge an arm and a leg. Best part about B&Ms are instant gratification. You buy it and walk out with it in your hand and possibly smoke it in their non-membership lounge.

[FunkyCold5]

Online Retailers: Can't see the product before buying. If you have issues with what you bought, more hassle to return it to be replaced or for a refund.

B&M: Someone who doesn't know much about cigars, trying to sell you a certain cigar. Some B&Ms only have 1-2 chairs, so most who come to smoke during the winter, it gets pretty full. Selection is limited compared to some online retailer.

[denver24]

Online - If you only want to try one stick of a certain line it will cost as much as a B&M after shipping so it doesn't make sense and you end up buying a 5'er and risking not liking them.

B&M - I'm a younger guy and I always get the "who the F&%$ are you and why are you here?" look when I walk into certain B&M's or they just don't greet me or talk to me.

[Cabaiguan Juan]

Welcome.
Online: No instant gratification. Paying Shipping and Handling.

B&M: 1) Having a employee on my ass int he humidor and trying to share my air. 2) Poorly designed lounges.

[CWVA27]

Well I have yet do do any mail ordering as far as B&M I have no complaints I hang out there 3 or 4 times a week for several hours we usally play texas hold em or oamha.

[Cigarbear]

Online: Ditto on the inability to see the product and the waiting

B&M: With the smoking ban in WA, I can't smoke in the store and now most of the good ones have closed.

[l0venpeace]

As an online retailer AND a B&M owner, I find this discussion enlightening. For me it would be:

Online: waiting for my sticks to arrive
B&Ms: ones where they baby me because I'm a woman, and ones with very few seating options or ugly design.