What's your biggest complaint with online retailers or the local B&M

[Cabaiguan Juan]

Welcome.
Online: No instant gratification. Paying Shipping and Handling.

B&M: 1) Having a employee on my ass int he humidor and trying to share my air. 2) Poorly designed lounges.

[CWVA27]

Well I have yet do do any mail ordering as far as B&M I have no complaints I hang out there 3 or 4 times a week for several hours we usally play texas hold em or oamha.

[Cigarbear]

Online: Ditto on the inability to see the product and the waiting

B&M: With the smoking ban in WA, I can't smoke in the store and now most of the good ones have closed.

[l0venpeace]

As an online retailer AND a B&M owner, I find this discussion enlightening. For me it would be:

Online: waiting for my sticks to arrive
B&Ms: ones where they baby me because I'm a woman, and ones with very few seating options or ugly design.

[ironmeden]

Online: Being sent the wrong cigar, you order a Maduro and the Natural wrapper shows up.

B&M: This is a pet peeve of mine as well as many other people I know, going into a B&M and the regular guys who are always there making you feel like your invading their space. I know of a few places where the regulars dominate a certain area in the lounge and make any outsider very unwelcomed.