I should know better...

[Galvanicfish]

Have any of y'all had bad experiences ordering from Cuban Crafters? I just placed an order with them and boy did the cigars I received not match up what was advertised. Oh, and they were also extremely dry... anyone have any tips of reviving them? They really aren't that bad for a dollar and a quarter sticks, just not what they led me to believe I would be getting.


If anyone cares, here's a copy of the email I sent them:

I recently ordered the "DISCOUNT TOBACCO STORE EL CASTILLO CHURCHILL
CIGARS - 7 INCHES X 52 RING GAUGE - BUNDLE OF 25" and it was not at
all what I was expecting. I shall not bother attempting to get a
refund after the runaround I got on the phone and due to the fact that
I'm moving next week. I really just want to complain, and let you know
that I will never be placing another order with your company again.

I was quite excited to find what I thought would be an amazing deal on
some cigars that from the description sounded like something I would
really enjoy.

"From the dark and rich tobacco wrapper to the quality construction,
this is clearly a premium cigar." That was a horrible lie. Just
imagine my disappointment when I opened the package to discover dry
and flaky cigars that did not resemble the description or the picture
on your web page. When I called to find out about getting a refund, my
concerns were blown off, and I was given some line of bull about them
being "medium bodied" (which did not address the fact that the cigars
I received were nothing like what was advertised one little bit) and
that a couple days in the humidor would fix them right up. All in
all, I am very disappointed and shall be telling all my friends about
my experience.

[BigMacFU]

You live and learn. Only buy from on-line retailers that guarantee the shipment. That is, if your cigars arrive in bad shape (dry, cracked wrappers, wrong cigars, etc...), you can send them back and they replace them free of charge.

[Galvanicfish]

That's the thing, they do... But when I tried, the guy wasn't terribly helpful.

[slcraiders]

Never had a bad experience with these guys although I have not placed an order with them in some time. Like to get the Kiki browns and JL Salazars from them every now and then. Sorry about your "Fingerhut" like experience. Hopefully they will make it right.

[ReV]

Alberto's always seemed like a good guy and I've never had a problem with ordering from them.

I'm not entirely clear on your complaint, what do you mean by, "the cigars I received were nothing like what was advertised one little bit"? Were they just really dry, or were they actually so different they could be considered not what you ordered?

At any rate, don't let this experience turn you off of cuban crafters entirely; those don kiki's are great.

[kevin7]

Cuban Crafters brands are great. Some of the closeout stuff can range from great to downright nasty. He buys up a lot of tiny makers cigars . I love the Kiki Browns and Cuban Crafters Cabinet Selection.

[Galvanicfish]

I'm not entirely clear on your complaint, what do you mean by, "the cigars I received were nothing like what was advertised one little bit"? Were they just really dry, or were they actually so different they could be considered not what you ordered?

The latter, in my opinion.

Here's the ad picture.




Now here's what I opened the box to find:



Big difference eh?

[WOXOF]

Hard to tell just by looking at that picture. The color of a wrapper can vary quite a bit from one bundle to the next. Have you smoked one yet?

[Galvanicfish]

Yeah, two so far, and they don't really taste like any maduro I've ever had.

Really though, they're not bad, just not what I was expecting. I was also surprised at how quickly they became smokable. The first one I lit looked like one of those exploding cigars about halfway through. The second only had one little crack in it after only a few hours in the humi.