Xikar Xi2 busted

[cigarsarge]

Just got off the phone with my Xicar guy...You are fucked if you took the damn thing apart. Otherwise they would have replaced it.

Eat your loss and go on...No more stupid questions.

[badwhale]

Just got off the phone with my Xicar guy...You are fucked if you took the damn thing apart. Otherwise they would have replaced it.

Eat your loss and go on...No more stupid questions.

But wait, that's not a "personal experience"...

I'd still spend 3 bucks and mail it back....

[ashauler]

But wait, that's not a "personal experience"...

I'd still spend 3 bucks and mail it back....

After you put it back together of course.

[mrtr33]

What if he didn't mean to take it apart, or is really sorry that he took it apart?

What if he would read the fucking thread about fixing XIKAR CUTTERS?

I mean, honestly, what are you out if you send it to them?

[cigarsarge]

Just send the damn thing back and tell em it blew the fuck up.

[badwhale]

Tell ya what, if dauker's still skeptical about sending it back, I'll pay for the postage for him to send the broken warranty voided POS to me, and I keep it. Now that's a plan!

[dauker]

Just got off the phone with my Xicar guy...You are fucked if you took the damn thing apart. Otherwise they would have replaced it.

Eat your loss and go on...No more stupid questions.

Thanks for the info and taking the time. You went above and beyond. Like I said, I seem to have a habit of voiding warranties so I'm not surprised. Truly I feel I got more then $40 worth of use out of this cutter so I'm not upset at all with it.

[dauker]

Or hey, here's a novel idea.....Put the damn thing back together, then mail it in. Or did you lose that screw too?

No it's put back together, as best as it can be. Even have the busted spring back where I found it. But, and I thought I had said this, the metal of the screw is a bit soft and you can tell it was taken apart. I don't like to try to rip off companies, especially the ones I like. Xikar's website didn't say anything about their warranty being voided if I opened it up, but that seemed odd because most companies will void that. I didn't want to try to sneak one past them, or wait for however long it would take Xikar to get back to me if someone here just happened to know, from their experience or otherwise, that Xikar would automatically void it if I had opened it up.

No shit, take the advice that is given and shove it up your ass...do your own dirty work and call the fucking comapny yourself......JEEEEEZZZZ.

I did send them an email but I haven't yet received a reply. Phone calls are normally difficult to pull off in my job.

But guys, that's not fair. You aren't catering to HIS specific need.

Seems like noobies get flamed for not asking specific enough question and are frequently told to use the search function. I ask a specific question which hasn't been asked before and I got answers that didn't pertain to my specific question then get flamed for asking people answer my specific question.

[ashauler]

No it's put back together, as best as it can be. Even have the busted spring back where I found it. But, and I thought I had said this, the metal of the screw is a bit soft and you can tell it was taken apart. I don't like to try to rip off companies, especially the ones I like. Xikar's website didn't say anything about their warranty being voided if I opened it up, but that seemed odd because most companies will void that. I didn't want to try to sneak one past them, or wait for however long it would take Xikar to get back to me if someone here just happened to know, from their experience or otherwise, that Xikar would automatically void it if I had opened it up.

So, exactly how would putting the disassembled cutter in an envelop and mailing it to the company constitute ripping them off? And if they decided not to replace it for some reason, you're out a couple of bucks....BFD.

Seems like noobies get flamed for not asking specific enough question and are frequently told to use the search function. I ask a specific question which hasn't been asked before and I got answers that didn't pertain to my specific question then get flamed for asking people answer my specific question.

You asked this in the OP:
"Anyone have experience with a situation like this with Xikar? Should I risk wasting the postage to send it in, or should I just pick up a new one?"
Seems to me the 2nd question was answered repeatedly.

BTW, since phone calls are such a bitch for ya, a simple google search revealed this:
http://www.xikar.com/warranty/warranty.asp

You must interpret "if for any reason" much differently than I do.

[bigwhiteash]

SEND THE FUCKING THING BACK!!!!!!!!!


If you're really worried about marks on the button, just tell them you had to tighten it because it kept coming loose.

Jesus, it will cost 2 bucks to mail, wtf is the problem? You aren't "ripping them off", it broke! It has a LIFETIME GUARANTEE! THEY WILL REPLACE THE FUCKING THING!

[ggiese]

But guys, that's not fair. You aren't catering to HIS specific need.

I understand that he can unconditionally send it back, no questions asked, no matter what, but what if he hadn't ever cleaned it? What if he didn't keep it stored in the box? What if he cut the cigars in the dark? What if he already owns another cutter?

Maybe someone will spell it out more for him, or maybe he'll get a fucking helmet and take the advice he's been given.

Actually - Xikar has one of the best warranties I've EVER seen. Literally - all of the things you mention would not matter to Xikar. If the cutter is not oiled - it the blades dull (for any reason) - if the spring breaks - case cracks - etc, etc, etc - they will replace it literally no questions asked.

However - that being said - why anyone in their right mind with that kind of warranty thinking this is a "do it yourself" repair project is beyond me. As has been said - all you have to do is drop the broken cutter into a padded envelope with a note (name address phone number) and in about 2 weeks a replacement will arrive.

I'd suggest you take all the parts - put them into a padded envelope - put a note in the envelope with your name, address and phone number. What do you have to lose? The cutter is toast anyway. Worst that can happen is Xikar says you took it apart and they're not replacing it.

...and going forward, gawker - try not to be attracted to doing things you were not trained to do.

sheessshhh... Next thing you know, gawker will be trying to do Rolex watch repairs.

[badwhale]

ain't that hard to take them apart, and put them back together....

[kevin7]

IMHO I would take it by a local cigar shop and pay them to re assemble it. Then i would next day air it to Xicar and demand an original german made bladed one,not them fucking cheap assed chineeeese made lead alloy pieces of shit. I'd throw some pubes in the box also just to be a dik

[mail man]

IMHO I would take it by a local cigar shop and pay them to re assemble it. Then i would next day air it to Xicar and demand an original german made bladed one,not them fucking cheap assed chineeeese made lead alloy pieces of shit. I'd throw some pubes in the box also just to be a dik

I am LMAO right now, because I can see you plucking pubes to put them in the box

[dr. cox]

IMHO I would take it by a local cigar shop and pay them to re assemble it. Then i would next day air it to Xicar and demand an original german made bladed one,not them fucking cheap assed chineeeese made lead alloy pieces of shit. I'd throw some pubes in the box also just to be a dik

Are they really chinese shit metal now? One of the reasons I bought my xicar was I thought that it was german made steel, which IMHO is one of the best things for blades, or at least it is for culinary knives (thats why I had to drop $100 per knife, but totally worth it when you take care of them.) I will be pretty pissed if it wasn't german now.

[cinda]

BWA I want your opinion so I am clear should he send the cutter back?

[bigwhiteash]

BWA I want your opinion so I am clear should he send the cutter back?

[kevin7]

Any update on this situation????

[cigarsarge]

Any update on this situation????

Who gives a fuck?

[kevin7]

I amm jest wantting to lern some gigar nowlegde.


lol