Xikar Xi2 busted

**dauker** · 03-19-2010, 10:49 AM

Pulled the Xi2 out to cut the cap off a stick for the drive home from work Tuesday. Turns out that the spring mechanism had failed. I used the punch I keep in my Jeep, so at least I was able to get my smoke in. Of course I like to think I can fix things so, like an idiot, I took apart. It appears that one of the springs that open the blades actually snapped. I was hoping it was something just dislodged. Not sure how this happened, but I'm curious if Xikar may still repair it despite me having taken it apart. I understand if I voided my warranty, I have a habit of doing that. Anyone have experience with a situation like this with Xikar? Should I risk wasting the postage to send it in, or should I just pick up a new one?

Thanks for the advise guys

**badwhale** · 03-19-2010, 10:55 AM

Someone did a tutorial on how to put a Xikar back together on here.

Just send it back to them, they'll replace it. Even if they don't, it's broken anyway.

Will

**bigwhiteash** · 03-19-2010, 11:13 AM

Put it in a padded envelope with a note containing a return address, and you'll get a new one within about 2 weeks.

Lifetime guarantee!

**dauker** · 03-19-2010, 11:17 AM

It's not so much that I'm concern about it being fixed, I just don't want to waste time and money shipping it if Xikar definitely will not fix it. It's easy to tell that it has been taken apart, and I don't want to try to sneak it by them or anything like that. Some companies seem to be more lenient to me taking things apart than others, just wondering which way Xikar leans. Started looking at replacements and saw this at cigarbid.... Anyone know if they're as good as the Xikar?

**Eville** · 03-19-2010, 11:22 AM

Why don't you just give the people at Xikar a call and ask them if they will will fix it?

**dauker** · 03-19-2010, 11:25 AM

Originally Posted by Eville

Why don't you just give the people at Xikar a call and ask them if they will will fix it?

Typically my work hours match other business work hours leaving me with having to do phone calls on my 30 min lunch. I did send them an email, nothing back yet. If I don't get anything by my lunch I'll be calling them. Was just hoping to hear someone else's experience, if it was one way or the other then I wouldn't have to spend my lunch on the phone.

**bigwhiteash** · 03-19-2010, 12:53 PM

Mail it off, you can say it fell and exploded on the floor, whatever.

I'm tellin ya, they'll send you a brand new one! They have great customer service.

**ashauler** · 03-19-2010, 02:02 PM

Originally Posted by dauker

Typically my work hours match other business work hours leaving me with having to do phone calls on my 30 min lunch. I did send them an email, nothing back yet. If I don't get anything by my lunch I'll be calling them. Was just hoping to hear someone else's experience, if it was one way or the other then I wouldn't have to spend my lunch on the phone.

You're on here.

You've been given plenty of advice...or, rather, personal experiences with this specific company and their warranty procedures. Damn.