I just ordered a sampler from them. They called me about 8 times asking to sign up for this and that. The cigars came on time and in good condition but they are annoying. Also there are two tan dots on my Cohiba and when I called they said it was plume...I researched and I think its actually just drops of water on the wrapper from when they were rolling it? definitely not plume though so that kind of pissed me off.