Thompson Cigar Co - It isnt so bad...

**househarley** · 12-19-2011, 11:56 PM

I do like to shop at my local store (30 min away). Usually I just grab a cigar or 2. Sometimes they have good deals but to stock my humidor I rely on online stores because seems they have better prices in bulk and in some samplers. I always like the idea of supporting local retailers. Thanks for the feedback!

**Paddy** · 12-20-2011, 05:17 AM

There are a number of online vendors that beat Thompson's prices day to day.
It's more than bad customer service ( and yes, I do use Thompson once in a great while).
When you place an order and give your home and/or cell # you will be bombarded with cold sales calls.
Orders can take weeks to arrive. They do not updat thier site so when you order something a week later you get an email saying "Sold Out".
My advice, open your account with a phantom email address. Give a fake phone number, And DO NOT order anything that you want or need right away.

**mrtr33** · 12-20-2011, 10:09 AM

I agree with my counterparts above....the hassle of Thompson's isn't worth the savings. If they were consistent in their savings or stock, I'd consider. They just seem only to care about my wallet, and not me as a cigar smoker/consumer.

What the whale said. Search the forum for other online vendors. The owner of this board has an online cigar shop as well....

**VancouverMark** · 12-20-2011, 10:29 AM

My brother-in-law used to use Thompson's exclusively. Usually for samplers and such. SOME of the samplers are okay deals, but many are loaded with shit sticks with the odd decent one sprinkled in. The problem is that they usually replace the decent ones with other shit sticks based on availability which they say they will do right on their website without even asking. Now that my brother-in-law has certain cigars he reaches for, I have turned him on to other sites because Thompson's is considerably more for the same sticks that can be found elsewhere. He also gets the phone calls on a weekly basis and emails daily.

Mark

**b.read** · 12-20-2011, 12:11 PM

I've given my number to online retailers in the past so they could call in case there was a problem with the order, and even then in the off-chance that happens they still email. I think I'll think twice about handing that out from now on...