Charter Communications Sucks!

[Jonsey5484]

hmmmmm.....maybe he has both!

[SuperChuck]

Hahaha... I have a live-in girlfriend... Close enough to wife...

[CoventryCat86]

I've got Charter as well. I've forgotten my horror stories but they were similar. I think they just strung up fiber optic lines on my street a couple of weeks ago which means I might be able to get DSL.

I'm paying $40.00/month for one of Charter's slower packages. Of course they roped me in with some "special"

[Jonsey5484]

Well the weirdest thing just happened to me. I went over and hooked up my laptop through my parents charter connection and it worked, so, I decided to borrow their router that I hooked through just in case that worked. So I get home with the router and before I hooked it up, I decided to just try and hook it up directly again, just for shits and giggles. It worked. I am typing this message through my computer at home on my charter connection. Weird....seems to me that there was a problem with the line and charter fixed it. Oh well.

[Leebo]

The bad thing about these internet/cable providers is they'll hire any idiot with a pickup and a ladder to do their install/service work. Lousy for customer service but cheap help I guess. It's all a raquet anyway.

I had some dumbass show up the night Isabel landed in Richmond at 5pm. Wife told him to leave the shit and get lost. It sat there for 2 weeks until the power came back. I snipped the incoming line, spliced it and ran a short run to my modem, works great and I wired the whole house and bought a router later.

[Jonsey5484]

Alright, well I have seemed to jinx myself. After I wrote the earlier statement that my internet was up and running, I went back to my parent house to return the router that I never used. When I got back I clicked on IE and nothing....my internet only worked for about 10 minutes. Damn It!!!!! So I am back to square one. Called charter....told them to send me out a new cable modem. Maybe a different style would work better since my parents have a different type of modem. The guy had me try all of the things that I have already gone through, I tried to explain that I have already tried all of this, but, he said that he needed me to do it. He put me on hold so he could consult with a few others to see if they could resolve the problem. I got disconnected and he never called back. So now I am really pissed!!!

[Jonsey5484]

Well, I just got off the phone with charter. I have cancelled my internet service through them. I was calm, cool, and collected, sort of. I almost lost it when they wanted me to drive out to walworth (25 min.) to return the cable modem they brought out. I told them that I was not going to drive that kind of distance to return something that doesn't even work. So they have someone coming out to pick it up. I called Verizon who is our local phone company. I signed up for a basic phone plan with them and also DSL internet. It is just as fast as the cable internet and is less money. They also gave me some nice pricing on DirectTV. So, I am looking into that. I am drafting up a letter right now to send to charter explaining to them how pissed off I am at their service. I will see what they will do for me. If they choose to do nothing, I am cancelling our cable too, if they give me some sort of deal for all of the time that I have wasted....well I will have to see if it is worth staying. When I complete the letter, I will post it for you to see.

Next on the agenda...call Nextel and attempt to get our phone bill sorted out. I got a $524 phone bill for a cell phone I barely use. This has not been a good start to the month!!!