The bad thing about these internet/cable providers is they'll hire any idiot with a pickup and a ladder to do their install/service work. Lousy for customer service but cheap help I guess. It's all a raquet anyway.

I had some dumbass show up the night Isabel landed in Richmond at 5pm. Wife told him to leave the shit and get lost. It sat there for 2 weeks until the power came back. I snipped the incoming line, spliced it and ran a short run to my modem, works great and I wired the whole house and bought a router later.