I always recommend you segregate your mail order cigars for a time, put them in a zip lock bag with a small opening for 90 days. I've had this happen to customers from other places. And BPP is right, call them and tell them about it. A lot of mail order co's in my 2nd hand exp. don't give a shit,(I don't mail order, just hear from those that do) but if they are reputable they will do something to compensate you.