Quote Originally Posted by Evillepaintball View Post
Warning: pissed off rant ahead
I personally hate going to my local B&M. its about a 35 minute drive from my house, and the customer service, at least for me(my guess is because of my age) pretty much sucks. Its ok when the younger guy is working, he's pretty cool, but the owner is, to say the least, an asshat. Whenever I walk in, the first thing he says when I open the door is "so you gonna buy somethin or what?" Correct me if I'm wrong, but one of the main factors of good customer service is being kind, or at least neutral to your customers right? I let it slide the first couple of times but now i've decided that if he's going to be a dick about it, I might as well just go to some internet retailer. It's cheaper, uses less of my time, and this way i don't have to physically interact with the guy who's just trying to get my money.
It sounds like the owner needs a new line of work. Everyone needs to make a living but if you can't be courteous to everyone (that either deserves it or has never had a reason not to deserve it) you need to get out of any type job where you interact with people. Check out some other B&M's when you have the chance. We're definitely not all like that, but like with any business you will have bad apples.