Mold on a few cigars

**The Korean** · 03-16-2007, 11:44 AM

Originally Posted by pub spears

Got a box of Indios in the mail yesterday from a company called Rocky. $80+ box(before I found them 1/2 that from TNT. Had mold on 4 cellophaned sticks. Didn't want to bother with a return on these( not exactly a high dollar purchase). Thanks

At $80 a box, I would call that a high dollar purchase. I have heard of multiple returns for boxes half this price. But in the end, it is your choice, if it's just the 4, and you are comfortable, with them, I wouldn't blame you for keeping them.

bigsmoke · 03-16-2007, 12:43 PM

That is sub par , especially if you have had them for half the price from someone else.

**ashauler** · 03-16-2007, 01:01 PM

$80 would be worth the return hassle for me, but its your call there. I would probably do the quarantine on all the sticks, and probably remove them from the box they came in.

**kevin7** · 03-16-2007, 01:10 PM

call them and explain your problem. If it is the Rockys I know they will take care of you. I would bet the Puros Indios were shipped from the factory so damn wet the mold started the day they were boxed.

**Shelby07** · 03-16-2007, 01:09 PM

I've said it before and I'll say it again...

Call their customer service dept and talk to them. Know what will make you happy and ask them for it.

If it were me, I would explain what happened (don't be a dick about it,) reference the competitors price (make sure they are identical items... same size, wrapper, count per box, etc. and provide a link for them) and ask them if they would replace the original box and honor the difference as a store credit. Be prepared to return the original item if they request it. I wouldn't be shy about asking for the return shipping cost to be added to the store credit. I would also request that they inspect the replacement before sending it out. I have never dealt with Rocky's but they seem to have a pretty good reputation.

But that's me... you do whatever you are comfortable with.

**BigMacFU** · 03-16-2007, 01:10 PM

+1 on Shelby's advice, no time in life for moldy cigars.

**humidormg** · 03-16-2007, 01:22 PM

Drop us a line ....we do aim to please....ask for Jack or Scott, we will make it right...we are after all the "Internet Good Guys!"

We can discuss the pricing issue when you call or email. A difference of that much usually has an explanation, like close out, or even an out of stock used a s a loss leader to switch the consumer to an in stock brand.

ph 1-888-216-5834
or

sales@rockyscigars.com

mg