They have fast service and an excellent selection however so far about 25% of the dvd's I have received were scratched or damaged to the point they would not play. You can register a complaint on the site and they will actually send out a replacement before they even get the damaged dvd back from you which is nice. I guess the odds of getting a bum disc from them are not any more or less then coming home from the movie store with a worn out movie so it is all good. Netflix gets my vote.