CigarBid has the worst costumer service I have ever seen.

SKIP TO THE END FOR RESOLUTION

I kind of overextended my budget at Cigarbid right. So luckily according to there fine print:

All orders are final. If you must cancel an order prior to shipment, the order is handled as a return and you will be assessed a 15% re-stocking fee. Excessive cancellation may result in the revocation of bidding privileges.

I emailed them and agreed to the restocking fee on a couple lots. The first couple of responses I got back was a generic "reply to winning email" response. I finally got one of the reps via the customer service submission form on there site to confirm that my lots had been canceled. Twice, these mother ****ers said my lot had been canceled and would not be shipped. What do I wake up to today, a ****ing UPS tracking code. Stupid ****ing lying son's of bitches.

CI should take the package back, no?

They can't do a simple thing such as cancel a lot order. I don't know if I want to trust them with doing a refund. I'd probably end up with no sticks or money.

UPS can re-route at sender request before delivery.

Your experience is an exception. Calling may work better. You could probably call right now and get a rep.

Bidding without having the money to come through? The bane of eBay too. But anyway when UPS shows up you can refuse the package or just not pick it up if they leave a notice.

Hard for me to sympathize...

So, it's their fault that you bid on items you couldn't pay for? Make sure to never hit me up for the newbie sampler...or anything else for that matter.

I do understand now why the FOGs are wary of doing any business with noobs. Sigh. It would be so much easier if everyone could simply be trusted to do what they commit to.

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Originally Posted by heftysmokes

So, it's their fault that you bid on items you couldn't pay for? Make sure to never hit me up for the newbie sampler...or anything else for that matter.

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Slipped in under the radar:
Funkycold5-------Completed with ibarney5
But don't forget he had to send his end first on this one, as do all newbs. :smiley2:

I bet you're wishing you didn't post this shit, huh ole barney boy? :smiley36: :smiley36:

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Originally Posted by ashauler

But don't forget he had to send his end first on this one, as do all newbs. :smiley2:

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True, but IIRC, cigarbid has c/c info on file too, so dipshits are stuck when they pay $45 for an Opus or some such nonsense.
Plus, I'd be a bit peeved if I sent out a sampler to a newb who then wanted a return. I don't know where they were stored, if his dog pissed on them, if he used them to pleasure his 45 cats, whatever.

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Originally Posted by heftysmokes

True, but IIRC, cigarbid has c/c info on file too, so dipshits are stuck when they pay $45 for an Opus or some such nonsense.
Plus, I'd be a bit peeved if I sent out a sampler to a newb who then wanted a return. I don't know where they were stored, if his dog pissed on them, if he used them to pleasure his 45 cats, whatever.

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LMAO.

Absolutely agree. I think he should be stuck with the smokes......any auction I've ever been to in person that's how it works. They got your info already, you bid and win, you bought it.

Funny you should mention that hefty... Can I get an RMA # for some of the sticks from my sampler that arrived yesterday? Rest assured that I don't have any cats, but my llama is very happy today. I would like to return the smaller sticks.

Thank You Sir.

Well, playing the roll of the level headed old fart, I'd say I can see how this might happen. C-bid sticks you for shipping whether they are sending 5 or 50 cigars. Sometimes you just want to bid on a bunch of lots thinking you'll only get half of them. When you get all of them it can blow your budget.

Personally, if I won 'em I'd pay for 'em. If I really over extended I'd probably handle it the same way... i.e., take my lumps and pay the 15% restocking fee. Sounds like he tried to do that in a stand-up way, but C-bid's customer service fucked up. That's something I think is worth knowing about.

All in all, this isn't a post that I'd get overly excited about... but I've been wrong about people here before.

Level-headed?? You musta filed the point down some. :smiley17:


I dunno - maybe if we all stopped supporting C-bid so goddamn avidly they'd shape up some and stop sacrificing quality for quantity.

You bid, you pay. This isn't a problem with cbid.

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Originally Posted by nhcigarfan

You bid, you pay. This isn't a problem with cbid.

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You send back, they take 15%. Their rules. They don't do it properly it's a problem with cbid.

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Originally Posted by basil

Level-headed?? You musta filed the point down some. :smiley17:


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I'm spending a fortune in new hats. :smiley4:

I don't know. If you are going to bid in the first place, you should be prepared to buy. It doesn't sound like you were prepared to do that, and now you want to squirrel out of an obligation you've made.

No Suirreling allowed man! :smiley2: :smiley41:

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Originally Posted by Shelby07

You send back, they take 15%. Their rules. They don't do it properly it's a problem with cbid.

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I know. That is why the order shipped.

You bid.......You win...... YOU PAY.
Sorry -Its a simple rule.
Do we refund the folks who gamble and lose more than they can afford???

In dealing with cigarbid customer reps..........you pay peanuts, you get monkey's

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Originally Posted by basil

Level-headed?? You musta filed the point down some. :smiley17:

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lmao....that's funny.

still new around here and new to the online retailers, can someone kindly clarify something for me; is cigar bid owned or opperated by cigar international?

Thanks,

Andrew

Sorry, I was a little steamed there. To clear some things up. When I placed the bids, I was going to be able to easily clear them. Unfortunately, a very unexpected expense came up that I had to cover. I'm not going into details about it, but it just kind of blind-sided me. I understand I came off a bit whiny about the situation, I was just a bit stressed at the time.

My main gripe was that their policy clearly states that I could pay a 15% restocking fee to cancel an order. I arranged this through the customer service option on their site(the rep even said they would waive the restocking fee). A customer service rep actually confirmed that the orders were canceled, twice. What happens? They ship the order anyways. My whole problem with this is that two customer service reps blatantly lied to me. If they didn't have the cancellation policy, I would have taken my lumps like a good sport. I would have had no problems with that because it is my mistake after-all.

Just in an attempt to salvage some of my integrity here, I will tell you how this whole thing resolved.

I received the package today. It was three lots that I tried to cancel. I received only one of the lots so two had actually been canceled. So in their defense, they got it mostly right. A gross over-reaction on my part and I must apologize. I will bold this next part:

CigarBid actually refunded me the cost of the lot and told me to keep it for the inconvenience. Again a gross over-reaction and I must apologize.

So yeah, good job CigarBid and again I am sorry.

So you actually ended up with 5 free cigars out of this deal?

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Originally Posted by ibarney5

CigarBid actually refunded me the cost of the lot and told me to keep it for the inconvenience. Wow, now I feel like a complete fool. Again a gross over-reaction and I must apologize.[/B]

So yeah, good job CigarBid and again I am sorry.

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It may be naive of me, but I tend to believe that if you work with a company and show them respect and a good attitude, usually you will get your problem resolved and you might end up surprised. Now, I've had some bad experiences with customer service, but for the most part this strategy has worked for me.

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So you actually ended up with 5 free cigars out of this deal?

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No, I requested the charge stay on the card. I don't feel right taking something like this free when the whole thing is my fault from the start. I'm not a complete and total douchebag yet. It was a 10 pack of Gurkha Nepalese Warrior's actually.

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Originally Posted by ibarney5

No, I requested the charge stay on the card. I don't feel right taking something like this free when the whole thing is my fault from the start. I'm not a complete and total douchebag yet. It was a 10 pack of Gurkha Nepalese Warrior's actually.

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And I hope you don't have intention to become one. :smiley22:

Good move paying for the cigars you actually received. :smiley20:

I have decided to let the point on my head grow back.

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Originally Posted by Shelby07

I have decided to let the point on my head grow back.

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Good to hear. We need something to play ring toss on! :smiley20:

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Originally Posted by Shagaroo

Good to hear. We need something to play ring toss on! :smiley20:

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I'm yer huckleberry! :smiley36: