Feeling cheated

[COMB2]

They should want you to love to come there. Not replacing that cigar is crazy. They place I got to local, you can go and tell the manager the cigar was nasty or burn issue and he will let you pick a new one out or one in the same price range. That makes me come back along with friends that then become customers and on down the line. I've seen places with cheaper prices but this customer service will keep you coming back

[Cigars 101]

i went back one more time to see if i could get a better response out of them. and i was in the humidor for less than a minute and he walks in and starts telling me not to open any tubes or cellophane or anything. i politely asked him why I'm not allowed to open the tubes. he got upset and said, " absolutely not, if you open the tube, take the cigar out and slam it back in the wrapper will tear and people will bring it back then i cant sell it."

i am very gentle with the cigars and have never torn a wrapper. i wont be going back. i found one a little closer than 50 miles but I've never been but will be going next week. Ill let you guys know my experience.