The person had a bad experience. If you have ever taken a management course they will teach you (well they used to anyways) to bend over when a customer is pissed. Why? Because a happy customer is likely to be content with their purchase and maybe, maybe, tell one or two people, "Hey, so and so is alright to buy cigars from." That is a big "Maybe." A pissed of customer, though, is gonna tell 10+ people how horrible their experience was, and, they will probably exaggerate it because they are royally pissed off and emotional over the ordeal.
I remember when I could walk to the return desk just about anywhere, red in the face, and get what I wanted just because I was irritated by my purchase. Obviously this mentality has changed in the last 5 years with retailers but the consumerism holds true. This guy is just being a typical consumer even though his means of expressing himself lacked the foundation he needed to make a solid point.
If he wanted to make a point this strongly he should have been more graceful or political about it. I read his post and think, "man they really pissed him off," but hey it happens, no merchant is perfect. If the deal is right, I'll still give them a try because he failed to convince me they are incompetent.
Deleting the post is wrong. Regardless of this person's lack of style, forums are still a great place for consumer awareness. Had everyone who dealt with this company had a similar experience with the company this thread would be going a different direction and we'd all be aware of a potentially harmful online retailer. Obviously that is not the case, so my C.A.L (Consumer Alertness Level) for this vendor remains at threat level "yellow."
FYI - C.A.L is my own thing and not an official management term..... as far as I know.
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