I can tell you from being local to them and doing business with them that is not normal practice.

Tampa Humidor is actually a VERY small business run with only a couple of people doing shipping and receiving outside of the owner. There are others but they work mainly the front and the lounge.

Sadly Sometimes mistakes happen but they are VERY willing to fix the problems which is why I always give them my business. I had one issue YEARS ago from a humidor I had purchased. Needless to say I was given many options and an apology.

There are good people!