My guess is that it was poorly packed with no return address and no delivery confirmation. If either the package came open or the shipping label came off with no tracking, it's gone.
The reason I say this is because once I bought a FRAGILE ceramic Hummel figurine for a christmas gift. The person who packed it had absolutely no idea what they were doing! It was packed with a handful of shredded paper in a makeshift box made from scrap cardboard and packing tape. The box was barely bigger than the figurine and one end didn't have enough cardboard to cover it, so they just used layers of packing tape to build the rest of that side. The fact that it arrived in only three pieces was what surprised me. Luckily, it was insured and the seller refunded me. I can't believe the post office clerk let an insured package through looking like that!
Heck, when I first started on ebay, I used to do a little reselling. (The days before the big retailers took over) I had no clue what I was doing and I shipped an item advertised as "New in Box" without packing it inside another box! The buyer was less than thrilled that he couldn't use the original box for the gift. I, of course, offerred to refund him for my stupidity or send him a partial refund for his trouble, but he was gracious enough to forget about it and educate me a bit on shipping expectations.
I guess what I'm trying to say is that you'll find a lot of ignorance and stupid mistakes if you buy from Ebay.
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