I just got word from them:

Quote Originally Posted by JrCigars
Godfather, please tell JRass224 to call us. I want him to like me and not be shy to call. I purposefully put that humidifier in there so he'd call us!

For Customer Service call (888) 574-3576 between 9am-5pm EST or click here
I'd probably just give them a call and I'm sure they'll help you out...