That is one of the cigars I get the least complaints about.. and the least returns. I don't know about other B&M's but where i work, if you smoke one of our cigars and it's plugged, burns badly, or you have another legit complaint, we replace it no charge... I have never in 4 years had a hemingway returned (that I can remember, lol, I do have a long memory), altough I have had other Fuentes, returned.