Are You Threatening Me?
CA is almost as bad as Canada for prices. I only buy a few singles from the B&M here, to test before ordering a box.
As far as CI... I order from them on occassion. I had a problem similar to yours a while back, the CS person I spoke to immediately offered to ship next day, free of charge.
I use a lot of different online stores, which one depends on cost+service. CI hasn't done anything to lose my business, yet.
Senior Member
Customer service from large mail order companies is notoriously marginal. Even JR cigars. I had a really moldy Upmann tubo in an order once. They wouldn't send out a replacement, only refund me a little less than $3. They're fully aware that you shop them for price. You want customer service and guaranteed primo product? Shop your local B&M stores.
"some people are like slinkies, they're not really good for anything but they can bring a smile to your face when you push them down a flight of stairs." –Unknown
"He did for bullshit what Stonehenge did for rocks." -Cecil Adams
Tornado of Teeth
Well, it's not all bad. Cigars in transit usually need to rest for a week or two in the humi anyway to even out and adjust. But, I've had good experience with Cigar International Customer Service, I had some Paddy 1926's show up damaged, they said keep 'em and we'll send some new ones. They were damaged, but not beyond smokable.
"If you look for truth, you may find comfort in the end; if you look for comfort you will not get either comfort or truth only soft soap and wishful thinking to begin, and in the end, despair." -C.S. Lewis, Mere Christianity
Noob Peon
UPDATED in original post!
Jerkface
CI sucks ass bigtime .
The older I get ,the better I was
Senior Member
Jeezuz Kev, you're always so vague!Originally Posted by kevin7
Senior Member
Jeezuz Kev, you're always so vague!Yeah! Always sugar coating things and never saying how he really feels!
"some people are like slinkies, they're not really good for anything but they can bring a smile to your face when you push them down a flight of stairs." –Unknown
"He did for bullshit what Stonehenge did for rocks." -Cecil Adams
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