(Typing and spelling errors in the original letter have been maintained. )
Dear Sir or Madam:
Several States require that we prove that all customers purchasing tobacco products are at least 21 years of age.
This is not a new law and was mainly enforced when purchasing cigarettes. This law is now including tobacco products, so we must also adhere to it.
We have featured an age verification request form in several of our recent catalogs. I believe this will again be added to our new upcoming catalogs. Unfortunately several states now require a customer attestation, in writing, be maintained on file prior to making sales of tobacco.
In addition Holt’s Mail Order has contracted with a third party age verification software provider. This enable us, in most cases, to verify age without requesting or storing any additional personal information. This verification occassionally does not work for various reasons. Most often the reason is a customer’s data
is not part of public record data bases (ie:Department of Motor Vehicle, Voter Registration, etc.). If you wish, you can view our provider’s web-site at . This may provide additional confirmation of their policies and procedures
Since we have been unable to verify that your are of legal age through this service, we must now ask that you mail us a copy of your State ID (Driver’s License or other government issues identification).
Again, we certainly do wish to apologize for the inconvenience this is causing. We would also be disappointed not to hear from you again. The easiest way at this time to resolve this, is to mail or fax a copy of your State ID (Drivers License) to us.
Holts Cigar Co.
12270 Townsend Road
Philadelphia PA 19154
Fax # 215-676-9085
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