When I first got my Dell Laptop and it was a POS and needed to be returned I had to go through DHL. So i setup a pickup time and they never came within two days so I set up another one and they still never came. Finally I set one up but this time it was at a different time period and they finally came, why they didnt come at the previous time and never told me anything is beyond me. Then when they dropped something off, they dropped it off at a house 2 houses down and they said I signed for it. I went over there and found the package sitting outside the door. So my experience with DHL has been far from pleasant, although I have had about 3 deliveries go smoothly of the 5 i've had total.