CI is stingy as hell when it comes to things like that. I bought a sampler from them a while back, containing a great variety of low and high end cigars. The cigars averaged out to $2.50-$3 a piece after shipping. Two of the best and most expensive (in the $8+ range) cigars in the sampler were cracked when they got to me. I called and asked for a cigar replacement, and was told that they couldn't ship two cigars. Instead, they would offer me a refund for the two cigars. I said that this was acceptable, and asked for a refund in the amount of the cigar's value on their site. They refused, and told me that the best they could do was give me back $2 per cigar (which was even less than the average price). Absolutely ridiculous. I won't be ordering from them again until they can get their customer service straightened out. There's no excuse for a company that size to fuck over customers.