Xikar Xi2 busted

**dauker** · 03-19-2010, 02:24 PM

Originally Posted by ashauler

You're on here.

You've been given plenty of advice...or, rather, personal experiences with this specific company and their warranty procedures. Damn.

Yes I am on here. And no one has given me a personal experience related to this.

BTW; my lunch call didn't happen. Decided to grab food instead. Still no response from the email.

**badwhale** · 03-19-2010, 02:33 PM

Originally Posted by dauker

Yes I am on here. And no one has given me a personal experience related to this.

BTW; my lunch call didn't happen. Decided to grab food instead. Still no response from the email.

BWA said twice to mail it to them, and they'll replace it.

**bigwhiteash** · 03-19-2010, 02:49 PM

Mail it back to them!

I've done it twice, once, my Xi3 Beechwood had the wood sides come off, the other one was a Spectra Xi3 that needed sharpening.

Both times they sent me a brand new cutter.

Is that enough personal experience for ya?

**dauker** · 03-19-2010, 03:01 PM

Originally Posted by bigwhiteash

Mail it back to them!

I've done it twice, once, my Xi3 Beechwood had the wood sides come off, the other one was a Spectra Xi3 that needed sharpening.

Both times they sent me a brand new cutter.

Is that enough personal experience for ya?

I appreciate you continuing to tell me that, but did you take either of them apart first? The main screw that holds the thing together is pretty soft so it has scratches and the cutter has obviously been opened. I'm sure I will probably be getting a replacement from them, was just wondering if anyone else had opened theirs up and then had it replaced. Would rather not waste the time and money to ship it if they're just going to void the warranty because I opened it up.

**dauker** · 03-19-2010, 02:50 PM

Originally Posted by badwhale

BWA said twice to mail it to them, and they'll replace it.

But he didn't mention if the one's he has sent back, or has heard of being sent back, were taken apart first by an unauthorized rep which is main point of the original post.

**mail man** · 03-19-2010, 02:53 PM

WTF

**ashauler** · 03-19-2010, 03:13 PM

Originally Posted by dauker

Yes I am on here. And no one has given me a personal experience related to this.

BTW; my lunch call didn't happen. Decided to grab food instead. Still no response from the email.

Then you should have taken the time to call the goddamn company if what BWA and others have told you isn't enough. Do you think you might have gotten that suggestions based on BWA's personal experience with Xikar and their warranty/replacement practices?

Or do you think he just pulled it out of his ass to give as advice?

**mail man** · 03-19-2010, 03:16 PM

Originally Posted by ashauler

Then you should have taken the time to call the goddamn company if what BWA and others have told you isn't enough. Do you think you might have gotten that suggestions based on BWA's personal experience with Xikar and their warranty/replacement practices?

Or do you think he just pulled it out of his ass to give as advice?

No shit, take the advice that is given and shove it up your ass...do your own dirty work and call the fucking comapny yourself......JEEEEEZZZZ.

**ashauler** · 03-19-2010, 03:21 PM

Or hey, here's a novel idea.....Put the damn thing back together, then mail it in. Or did you lose that screw too?

**mrtr33** · 03-19-2010, 03:33 PM

But guys, that's not fair. You aren't catering to HIS specific need.

I understand that he can unconditionally send it back, no questions asked, no matter what, but what if he hadn't ever cleaned it? What if he didn't keep it stored in the box? What if he cut the cigars in the dark? What if he already owns another cutter?

Maybe someone will spell it out more for him, or maybe he'll get a fucking helmet and take the advice he's been given.

**Roger** · 03-19-2010, 03:39 PM

worry worry worry... ohhhhh woes ME!

**cigarsarge** · 03-19-2010, 03:45 PM

Just got off the phone with my Xicar guy...You are fucked if you took the damn thing apart. Otherwise they would have replaced it.

Eat your loss and go on...No more stupid questions.

**guado** · 04-26-2010, 08:12 AM

OMG how did I miss this post...lol

**dauker** · 03-19-2010, 04:08 PM

Originally Posted by ashauler

Or hey, here's a novel idea.....Put the damn thing back together, then mail it in. Or did you lose that screw too?

No it's put back together, as best as it can be. Even have the busted spring back where I found it. But, and I thought I had said this, the metal of the screw is a bit soft and you can tell it was taken apart. I don't like to try to rip off companies, especially the ones I like. Xikar's website didn't say anything about their warranty being voided if I opened it up, but that seemed odd because most companies will void that. I didn't want to try to sneak one past them, or wait for however long it would take Xikar to get back to me if someone here just happened to know, from their experience or otherwise, that Xikar would automatically void it if I had opened it up.

Originally Posted by mail man

No shit, take the advice that is given and shove it up your ass...do your own dirty work and call the fucking comapny yourself......JEEEEEZZZZ.

I did send them an email but I haven't yet received a reply. Phone calls are normally difficult to pull off in my job.

Originally Posted by mrtr33

But guys, that's not fair. You aren't catering to HIS specific need.

Seems like noobies get flamed for not asking specific enough question and are frequently told to use the search function. I ask a specific question which hasn't been asked before and I got answers that didn't pertain to my specific question then get flamed for asking people answer my specific question.

**ashauler** · 03-19-2010, 04:48 PM

Originally Posted by dauker

No it's put back together, as best as it can be. Even have the busted spring back where I found it. But, and I thought I had said this, the metal of the screw is a bit soft and you can tell it was taken apart. I don't like to try to rip off companies, especially the ones I like. Xikar's website didn't say anything about their warranty being voided if I opened it up, but that seemed odd because most companies will void that. I didn't want to try to sneak one past them, or wait for however long it would take Xikar to get back to me if someone here just happened to know, from their experience or otherwise, that Xikar would automatically void it if I had opened it up.

So, exactly how would putting the disassembled cutter in an envelop and mailing it to the company constitute ripping them off? And if they decided not to replace it for some reason, you're out a couple of bucks....BFD.

Originally Posted by dauker

Seems like noobies get flamed for not asking specific enough question and are frequently told to use the search function. I ask a specific question which hasn't been asked before and I got answers that didn't pertain to my specific question then get flamed for asking people answer my specific question.

You asked this in the OP:
"Anyone have experience with a situation like this with Xikar? Should I risk wasting the postage to send it in, or should I just pick up a new one?"
Seems to me the 2nd question was answered repeatedly.

BTW, since phone calls are such a bitch for ya, a simple google search revealed this:
http://www.xikar.com/warranty/warranty.asp

You must interpret "if for any reason" much differently than I do.

**ggiese** · 03-19-2010, 09:10 PM

Originally Posted by mrtr33

But guys, that's not fair. You aren't catering to HIS specific need.

I understand that he can unconditionally send it back, no questions asked, no matter what, but what if he hadn't ever cleaned it? What if he didn't keep it stored in the box? What if he cut the cigars in the dark? What if he already owns another cutter?

Maybe someone will spell it out more for him, or maybe he'll get a fucking helmet and take the advice he's been given.

Actually - Xikar has one of the best warranties I've EVER seen. Literally - all of the things you mention would not matter to Xikar. If the cutter is not oiled - it the blades dull (for any reason) - if the spring breaks - case cracks - etc, etc, etc - they will replace it literally no questions asked.

However - that being said - why anyone in their right mind with that kind of warranty thinking this is a "do it yourself" repair project is beyond me. As has been said - all you have to do is drop the broken cutter into a padded envelope with a note (name address phone number) and in about 2 weeks a replacement will arrive.

I'd suggest you take all the parts - put them into a padded envelope - put a note in the envelope with your name, address and phone number. What do you have to lose? The cutter is toast anyway. Worst that can happen is Xikar says you took it apart and they're not replacing it.

...and going forward, gawker - try not to be attracted to doing things you were not trained to do.

sheessshhh... Next thing you know, gawker will be trying to do Rolex watch repairs.