Xikar Xi2 busted

**badwhale** · 03-19-2010, 02:33 PM

Originally Posted by dauker

Yes I am on here. And no one has given me a personal experience related to this.

BTW; my lunch call didn't happen. Decided to grab food instead. Still no response from the email.

BWA said twice to mail it to them, and they'll replace it.

**bigwhiteash** · 03-19-2010, 02:49 PM

Mail it back to them!

I've done it twice, once, my Xi3 Beechwood had the wood sides come off, the other one was a Spectra Xi3 that needed sharpening.

Both times they sent me a brand new cutter.

Is that enough personal experience for ya?

**dauker** · 03-19-2010, 03:01 PM

Originally Posted by bigwhiteash

Mail it back to them!

I've done it twice, once, my Xi3 Beechwood had the wood sides come off, the other one was a Spectra Xi3 that needed sharpening.

Both times they sent me a brand new cutter.

Is that enough personal experience for ya?

I appreciate you continuing to tell me that, but did you take either of them apart first? The main screw that holds the thing together is pretty soft so it has scratches and the cutter has obviously been opened. I'm sure I will probably be getting a replacement from them, was just wondering if anyone else had opened theirs up and then had it replaced. Would rather not waste the time and money to ship it if they're just going to void the warranty because I opened it up.

**dauker** · 03-19-2010, 02:50 PM

Originally Posted by badwhale

BWA said twice to mail it to them, and they'll replace it.

But he didn't mention if the one's he has sent back, or has heard of being sent back, were taken apart first by an unauthorized rep which is main point of the original post.