Never EVER order from CigarExtras.com

[ggiese]

The person had a bad experience. If you have ever taken a management course they will teach you (well they used to anyways) to bend over when a customer is pissed. Why? Because a happy customer is likely to be content with their purchase and maybe, maybe, tell one or two people, "Hey, so and so is alright to buy cigars from." That is a big "Maybe." A pissed of customer, though, is gonna tell 10+ people how horrible their experience was, and, they will probably exaggerate it because they are royally pissed off and emotional over the ordeal.

I remember when I could walk to the return desk just about anywhere, red in the face, and get what I wanted just because I was irritated by my purchase. Obviously this mentality has changed in the last 5 years with retailers but the consumerism holds true. This guy is just being a typical consumer even though his means of expressing himself lacked the foundation he needed to make a solid point.

If he wanted to make a point this strongly he should have been more graceful or political about it. I read his post and think, "man they really pissed him off," but hey it happens, no merchant is perfect. If the deal is right, I'll still give them a try because he failed to convince me they are incompetent.

Deleting the post is wrong. Regardless of this person's lack of style, forums are still a great place for consumer awareness. Had everyone who dealt with this company had a similar experience with the company this thread would be going a different direction and we'd all be aware of a potentially harmful online retailer. Obviously that is not the case, so my C.A.L (Consumer Alertness Level) for this vendor remains at threat level "yellow."

FYI - C.A.L is my own thing and not an official management term..... as far as I know.

Yep - 5 years ago merchants would bend over backwards and do anything for a consumer. But soon found that in doing so, they'd take a huge loss with little gain. Now - most folks in the customer service game weigh the advantages of bending over backwards, vs the risk of not doing so. Most times - it's truly better to tell them to take a hike...

We don't know what happened with that transaction. Fact is - the humidor was priced at $99.00. And the one sent to him was of at least equal value. He might not have liked the replacement, but it certainly wasn't hugely different than what he had originally ordered. You get what you pay for!

If the guy was whining about a $500+ humidor I'd be inclined to be somewhat sympathetic. In this case - I think the baby needs a bottle...