Alberto's always seemed like a good guy and I've never had a problem with ordering from them.

I'm not entirely clear on your complaint, what do you mean by, "the cigars I received were nothing like what was advertised one little bit"? Were they just really dry, or were they actually so different they could be considered not what you ordered?

At any rate, don't let this experience turn you off of cuban crafters entirely; those don kiki's are great.