Quote Originally Posted by mrtr33 View Post
But guys, that's not fair. You aren't catering to HIS specific need.

I understand that he can unconditionally send it back, no questions asked, no matter what, but what if he hadn't ever cleaned it? What if he didn't keep it stored in the box? What if he cut the cigars in the dark? What if he already owns another cutter?

Maybe someone will spell it out more for him, or maybe he'll get a fucking helmet and take the advice he's been given.
Actually - Xikar has one of the best warranties I've EVER seen. Literally - all of the things you mention would not matter to Xikar. If the cutter is not oiled - it the blades dull (for any reason) - if the spring breaks - case cracks - etc, etc, etc - they will replace it literally no questions asked.

However - that being said - why anyone in their right mind with that kind of warranty thinking this is a "do it yourself" repair project is beyond me. As has been said - all you have to do is drop the broken cutter into a padded envelope with a note (name address phone number) and in about 2 weeks a replacement will arrive.

I'd suggest you take all the parts - put them into a padded envelope - put a note in the envelope with your name, address and phone number. What do you have to lose? The cutter is toast anyway. Worst that can happen is Xikar says you took it apart and they're not replacing it.

...and going forward, gawker - try not to be attracted to doing things you were not trained to do.

sheessshhh... Next thing you know, gawker will be trying to do Rolex watch repairs.