Well, I think the saga has finally ended for this laptop.

I won't bore anyone with the details, but there were a few more hurdles until they sent a replacement...which still didn't connect to wifi.

Anyway, today, while I was doing some plumbing, wifey spent some more time with tech support, and they got it all sorted out.

Doing some windows updates, and some software installs, and we should be good to go!