Quote Originally Posted by Danilo2709 View Post
Tell me... what is wrong with you? I just give my opinion!. Can I do that, it isnt ????????
Danilo - you might have a cigar some of our members seem to like, but I'm not completely convinced you're a stand up operation. Particularly with some of the responses you've made to our community members.

The most successful cigar manufacturers I know show incredible graciousness and patience with their customers. Criticism can be difficult (even if you don't view it as constructive), but encouraging feedback and accepting criticism should be your goal if you're serious about improving your business and attracting customers.

It may helpful for you to read up on "Give 'em the Pickle" (http://www.giveemthepickle.com/). Bob Farrell has some very compelling information about improving customer service...



And please don't post a link to your online store in every thread where someone is asking for recommendations. That's just plain tacky...