TWCigars

[godfather]

I've contacted the moderators on CigarPass as well as ClubStogie in regards to your posts.. I don't know what your problem is, but obviously you need professional help..

Why did you contact the moderators? Did you try to resolve the issue with KB first? With the evidence that's been presented to me, I fail to see this.

Obviously he needs professional help? You really need to THINK before you post here TWCigars. That comment was way out of line and unprofessional ESPECIALLY since you're a business. I don't care how wrong you think a customer OR non-customer is, you don't make remarks like that. Any repudible business that puts customer focus 'first' would know better than to say something like this.

..."Unless you ordered from us previously and got bad service you can post all you want.. But you haven't.."

This statement is completely IRRELEVANT to what KB's argument was all along. He saw that you were overcharging on Opus X cigars and is looking out for the community's best interests. There are definitely un-informed people that visit these boards and he's simply making them informed. This is a PUBLIC forum and people like KB are entitled to respond to your posts (in a logical and reasonable manner). In my opinion, you handled his factual feedback very poorly.

This isn't about your 'service' or 'previously ordering' from you at all (as you've stated in your quote).

I will let the community see and decide for themselves that KB had every right to make his post:

TW's Opus X Prices

http://www.tobaccoworldcigars.com/ci...ente_opusx.htm

Compiled List of Retail Prices

http://www.cigarpass.com/forums/inde...howtopic=14037

Heck, KB was so adament and unhappy with your gouging prices he even posted this:

Before anyone buys from him LET ME KNOW! I'd rather sell out of my stash for a fair price then let you guys get ripped.

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Why are you attacking KB specifically?

We all called you out: http://www.cigarsmokers.com/t2452-ta...y-blowout.html

Not only were you gouging on Opus X prices, but you were misleading people they were actually getting a deal on Perdomo cigars. After we call you out, we get no response from you either.

You've proven yourself:

1) A price gouger on Opus X cigars and you handled the constructive and FACTUAL feedback from KB very poorly.

2) To create misleading advertisements (perdomo specifically) stating 'blowout prices,' when in reality they aren't. Don't believe me? Several people called you out on this.

3) Unprofessional behavior acting under your business telling people they need 'professional help.'

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After witnessing all of this, I'm amazed you stay in business.