I have a 20 GB from last year that I bought myself for Christmas. I didnt really take care of it so it went out in less than a year, but my warranty gave me a brand new for free. No shipping charges, or anything. I have been please with product and customer service. the customer service was the icing on the cake. If you can get your hands on one, then buy it. I reccommend the 20 gig if you have a nice music library.