Your side of the story....5 years later.Originally Posted by damban
The only thing true is that he lives in South Korea which I advised him that we could not ship cigars by mail and our only method is Courier at that time. He was also told that "made in Cuba" can not be written on airway bill as the package has to go through the US first and would surely be siezed.(Actually the courier company would not accpet in the first place declared mentioning Cuba)
The reason for the delay is that he wanted me to assure him that no duties would be charged and I can not answer this as it is up to the importer to find out the rules and laws of there local customs.He finally got back to me a couple of weeks later and still wanted me to send and he would take the chance of any duties.
I fairly warned him that my policies state that we are not responsible to pay any country and that if you send back the package that the buyer pays ship back fees and is refunded once items are received in good condition and less that 20% is used.
He refused to send them back becuase the shipping was almost US$200 and opted to pay the duties and was upset that package was detected although I declared as "Dominican Cigars" for 1 per stick which i mentioned before shipping that this was the only choice or method we ship by.I did my best in all circumstances to protect my client , but sometimes people think I have control over governments!!!
He agreed and this is his way of slandering my buisness. You can also see that he joined this forum just to post these negative remarks and aquisations an.d since then has never posted here again. I just recently came across this and would like explain my side of this story.
Reply With Quote
Bookmarks