CA is almost as bad as Canada for prices. I only buy a few singles from the B&M here, to test before ordering a box.

As far as CI... I order from them on occassion. I had a problem similar to yours a while back, the CS person I spoke to immediately offered to ship next day, free of charge.

I use a lot of different online stores, which one depends on cost+service. CI hasn't done anything to lose my business, yet.