Cigars International

[guado]

I have never ordered Cigars. I always like to personally see/inspect everything I buy.

Also every Cigar I have ever wanted to purchase that I see online I can get for the same price or less in a store locally.

Hearing this doesn't make me feel any better about ordering online. I hope some people can chime in and say this is not normal.

[Newfie]

Guado, I only wish I could do that (have a nice selection at a local B&M for even close to on-line prices).

Refer to my post almost 2 weeks ago about cigar prices in Montreal!!!

[guado]

Guado, I only wish I could do that (have a nice selection at a local B&M for even close to on-line prices).

Refer to my post almost 2 weeks ago about cigar prices in Montreal!!!

Good God I feel sorry for you.

Fuente 858's =$3.75, I saw them for $5.10 the other day and thought to myself "what a ripoff."

Opus X from $10-18 for the common sizes same for the Diamond crown Maximus. Actually going to the cigar shop less than a mile from my house tonight and getting one for $10 since my humidor is not with me today.

I guess being in Tampa, FL does have some perks...when your house is not being eaten by termites, being blown away by hurricanes, or just flooding in general.

[Perfesser]

I used to order from CI on a pretty regular basis. I felt like I was getting good service and cigars at pretty good price. Lately, though, their prices seem to have crept up when compared to some of the other outlets. I never did have a service problem with them, though. But then I'm on the 'right' coast.

[SmokinDVM]

CA is almost as bad as Canada for prices. I only buy a few singles from the B&M here, to test before ordering a box.

As far as CI... I order from them on occassion. I had a problem similar to yours a while back, the CS person I spoke to immediately offered to ship next day, free of charge.

I use a lot of different online stores, which one depends on cost+service. CI hasn't done anything to lose my business, yet.

[Kenyth]

Customer service from large mail order companies is notoriously marginal. Even JR cigars. I had a really moldy Upmann tubo in an order once. They wouldn't send out a replacement, only refund me a little less than $3. They're fully aware that you shop them for price. You want customer service and guaranteed primo product? Shop your local B&M stores.

[BigMacFU]

Well, it's not all bad. Cigars in transit usually need to rest for a week or two in the humi anyway to even out and adjust. But, I've had good experience with Cigar International Customer Service, I had some Paddy 1926's show up damaged, they said keep 'em and we'll send some new ones. They were damaged, but not beyond smokable.

[Stryprod]

UPDATED in original post!