Any big operation has lower prices, but poorer customer service and quality control. I have two friends who have a big problem with CI. They ran out of a deal they had going, with orders still in the works. They had to wait over a month before finally being reimbursed and almost two weeks before CI admitted they couldn't ship them the stuff they ordered to begin with. I had a small problem with JR Cigars. I had a few moldy tubos. They wouldn't send replacements, but reimbursed me about $2 a stick. Since the deal included an array of cigars and merchandise, I really have no idea what I actually paid for the cigars. You figure since the merchandise was offered as a "free bonus" it's value wouldn't be included in the calculation, but apparently it wasn't as free as I thought.