Thoughts on DLP...

[planenut]

You know, if you back the projecter up a bit, you can get that image bigger than 12 inches

silly me. 12'
Reminds me of my other saying. "what you measure your screen in inches... how cute!"

[SuperChuck]

So I finally got to a point where I had made a decision (Samsung HL-S5087W), the price was in the right spot (and seems to have settled down), and I commit to buy on Monday...

Being a smaht consumer, I find a company out of Brooklyn, NY who has it in stock and can ship via ground service (UPS/DHL) in 1-2 days. With 2-3 days for delivery, I'm optimistic I can get the thing by Friday.

Yesterday evening I get a call from them; it's a salesman trying to sell me cables and such. When I finally get him off the phone, he mentions it's backordered, so it will be out in just a few days. Um, excuse me?

Furious, I call their customer service. Basically, the kid I'm talking to just keeps saying "DHL's policy on ground shipping is 7-10 days and I'll have it within 7-10 days". For some reason he can't seem to understand that they actually need to give it to DHL for that to be true...

It then occurs to me what their scheme is. They know full well it only takes 2-3 days to ship something out to RI. Their "ground shipping" is 7-10 days. So... They can sell the television I reserved and just give me one off the next truck. If they ship it 5 days after I order, it should be in the same window.

Fuck 'em. I cancel the order and order it from Amazon instead. I actually save a couple bucks, too, by using my amazon visa card.

Ten minutes later, some slimeball from their company calls me asking why I cancelled my order. For some reason I can't seem to explain that I do not enjoy being lied to. I bought something based on the knowledge that it was in stock and would ship within 2 days when it apparently was not. After yelling at him for 10 minutes it became painfully obvious that he was NOT going to offer me the world on a silver platter, so there was no point to continuing the conversation.

It just amazes me that a company would pull something like that and expect me to want to continue doing business with them. If they lied to me once, I really have no reason they wouldn't lie to me again. What next? The truck got a flat tire? The DHL guy didn't come that day? They can't ship on a full moon?

I'm not sure I understand the rationale behind calling me after I cancelled the order, either. I only answered because I figured they'd offer me free overnight shipping or something. Nope.