What do I do? TNT sent me the wrong (but more valuable) box

**aceswired** · 03-16-2007, 03:40 PM

Okay, trying to decide what to do about a shipment I got today from TNT. I had ordered a box of Puros Indios Maxima toros which were on closeout for $49.95 plus free shipping (TNT lists the retail for the box at $130). I'd had one and really wanted to sample more.

Greedily tore open the package today and had to stop. It wasn't a box of Puros Indios Maxima, it was a box of Padron 4000 Maduro (retail on TNT is $153.00). Now, I know most people would say "A box of Padron for 50 bucks? You'd be crazy not to keep that!" And I kind of agree. But here's the thing - I still want to try those Puros Indios Maximas and, due to an unspoken agreement with my wife, my cigar budget is blown for awhile.

Step into my shoes. What do you do? I assume if I call TNT, they'll replace the shipment and have me send the Padrons back on a prepaid label. I'll get what I ordered at the price I paid (will have to wait a little longer, but ...). If I say nothing, I get a total STEAL of a deal on the Padron 4000 maduros (which I've never had).

**Alan C.** · 03-16-2007, 03:58 PM

It isn't stealing when they send you the wrong package. But the fact that YOU think it is and is asking for moral justifications, that's just wrong.

**guado** · 03-16-2007, 04:20 PM

That is indeed a moral dilemma. A sucky one to decide on too.

I would have to tell them...who knows..maybe they will just say keep them? lol

**Shelby07** · 03-16-2007, 04:30 PM

Is this a moral or ethical question? I think you're the only one who can answer that. If it was a closeout they may have exhausted their stock and sent a "comparable" box. You can call if you like, but I would look in the fine print and see if they reserve the right to substitute. The 4000 is a very nice stick, but if you don't want them, return them.

**novasurf** · 03-16-2007, 04:55 PM

Send the Padrons back and get your original order.
Request a single Padron 4000 from TNT, which you've never had, for the inconvenience.
They should make it right.

**cigarsarge** · 03-16-2007, 06:30 PM

Originally Posted by novasurf

Send the Padrons back and get your original order.
Request a single Padron 4000 from TNT, which you've never had, for the inconvenience.
They should make it right.

Yep...The only right thing to do.

**aceswired** · 03-16-2007, 04:58 PM

Originally Posted by Alan C.

It isn't stealing when they send you the wrong package. But the fact that YOU think it is and is asking for moral justifications, that's just wrong.

I'm not asking for moral justifications or rationalizations. I have no qualms about clamming up and I'm not asking for you to tell me it's okay (because franky, I don't care too much whether you think it's okay). I'm asking for opinions on what people would do in such a situation - keep the bonus box or return it for the less valuable one they really wanted in the first place.

But thanks for the lecture.

Maybe I'll just hit the exchange forum and see if anyone wants to trade a fiver of the Padrons for a fiver of the PIs.

**Dub's** · 03-16-2007, 05:35 PM

Guess your asking us to make up your mind for you....? It that it ? Did I get it right ? Send me some free one's now ? hahahahaha lmao

**cinda** · 03-16-2007, 06:26 PM

"due to an unspoken agreement with my wife, my cigar budget is blown for awhile".
hummmm I am trying to get a visual since there no sound but maybe it just better to let it go.

I also would like to point out I do not think Alan was giving you a lecture. What I do think is they ran out of what you ask for like Shelby suggested and substituted the higher end box for your troubles.

**cigarsarge** · 03-16-2007, 06:58 PM

Originally Posted by aceswired

I'm not asking for moral justifications or rationalizations. I have no qualms about clamming up and I'm not asking for you to tell me it's okay (because franky, I don't care too much whether you think it's okay). I'm asking for opinions on what people would do in such a situation - keep the bonus box or return it for the less valuable one they really wanted in the first place.

But thanks for the lecture.

Maybe I'll just hit the exchange forum and see if anyone wants to trade a fiver of the Padrons for a fiver of the PIs.

Why in the hell would you even post shit like this if you don't care. You want a fuckin lecture...I ain't even started on your disrespectfull dishonest ass.

Did you expect the vendor in question to be honest with you? Do you not think you owe him the same courtesy?

And then you disrespect Alan...I suggest you take a hike. You are not Cigar Smokers material.

**drew_goring** · 03-16-2007, 11:06 PM

Originally Posted by cigarsarge

Why in the hell would you even post shit like this if you don't care. You want a fuckin lecture...I ain't even started on your disrespectfull dishonest ass.

Did you expect the vendor in question to be honest with you? Do you not think you owe him the same courtesy?

And then you disrespect Alan...I suggest you take a hike. You are not Cigar Smokers material.

No shit. If a vendor fucks up in his favor, I am sure as hell going to let him know. Same thing as if he fucks up in my favor. At least try to make things right, and not profit off other people's mistakes.

**aceswired** · 03-17-2007, 01:50 AM

Originally Posted by drew_goring

No shit. If a vendor fucks up in his favor, I am sure as hell going to let him know. Same thing as if he fucks up in my favor. At least try to make things right, and not profit off other people's mistakes.

Wow - what an upstanding guy. He'd never take advantage of a vendor's mistake and goes on to call me a "scumbag" for not reporting what is essentially a $20 difference in merchandise. It's surprising, however, that he's such a staunch advocate of vendors and how they should never be taken advantage of, because as of four months ago, his position on the matter seemed somewhat different.

Originally Posted by drew_goring

Did anybody manage to snag a box of 10 from Famous when they were 160? Apparently there was a mistake, and now they are up to $320 ... I know I got my fiver at 16 bucks a stick.

Now, I'm not judging Drew for doing a little happy dance for getting his cigars at half price. He has every right to be pleased with himself for saving $160 off of Famous's error. But it does seem like having posted that, he might not be quite so eager to pull out terms like "scumbag." It would seem that he doesn't hold himself to quite the same standard he holds others to. Hypocrite is a nasty word, so I wouldn't want to pull that out. Instead, I'll give him the benefit of the doubt and assume that he just got carried away with the piling on (looking through his posts, I find a lot of that).

Sorry Drew. Didn't mean to single you out. Just making a point. Someone once said something about not casting the first stone. I find it's good advice.

**aceswired** · 03-16-2007, 11:10 PM

Originally Posted by cigarsarge

Why in the hell would you even post shit like this if you don't care. You want a fuckin lecture...I ain't even started on your disrespectfull dishonest ass.

Wow. Overreaction alert.

**drew_goring** · 03-16-2007, 11:13 PM

Originally Posted by aceswired

Wow. Overreaction alert.

Wrong answer.

**aceswired** · 03-16-2007, 11:23 PM

Also, let's make one thing clear. I ordered a box of cigars from TNT that they list as a $130 retail. They sent me a box listed as a $150 retail (these figures can be verified on their own site - they're not figures I invented). Yes, that's more, but the $20 difference is hardly going to be an example of them getting bent over and screwed. Hell, that $20 is probably what it would cost them to ship me a return label to send the Padrons back and then to send a new box of PI.

So ... to suggest that I'm royally taking advantage of TNT here by not saying something is, to put it mildly, an overstatement.

I agree that it's ethically a gray area. But as I said, I wasn't looking to start an ethics discussion. I just wanted some thoughts on the situation as well as the cigars in question. Most of the posters who replied were kind enough to weigh in with those thoughts. A very few preferred to go straight to namecalling, which is unfortunate.

You may now commense casting the first stone.

**Alan C.** · 03-16-2007, 11:35 PM

aceswired, The only thing you don't care for are people telling you you're in the wrong.

I would've either kept the box and live with it, or tell the merchant and work something out. I'll not go public and ask for support from people. You're in denial if you think you haven't made up your mind long before you posted this topic.

**ggiese** · 03-17-2007, 08:31 AM

Originally Posted by aceswired

Wow. Overreaction alert.

Wow!!! Asshat alert!!!

**cigarsarge** · 03-17-2007, 09:16 AM

Originally Posted by aceswired

Wow. Overreaction alert.

Fuck you and the trail of slime you slithered in on. If you can't see where you went wrong then you are a true idiot.

Pepole in our community have the obligation to be honest in their dealings with vendors and members. TNT ain't my favorite vendor but if you enter into a transaction honesty should work both ways. In your line of thought that ain't the case. Seems like I saw the word STEAL in all caps in your thread about the cigars.

Then you try to trade cigars that you got in the deal that favored you wrongly. Bet you got a lot of folks wanting in on that trade.

They you ask what you should do and you get an HONEST answer from Alan and you go off on him.

Good bye little man...Hope the door knob slams into your ass on the way out.

**novasurf** · 03-16-2007, 11:39 PM

Forget about the retail. Your sale purchase price was $50. The gap is $100.
I'm not clear on why you asked for advice here. Within 1.5 hours, you were hawkin' the Padrons on the Exchange.

Have fun smoking all of the Padrons.

**aceswired** · 03-16-2007, 11:59 PM

Originally Posted by novasurf

Forget about the retail.

Retail is a reflection of how much TNT owns the box for. Assuming the markup is roughly the same, we can assume their price for the box was roughly proportional.

Originally Posted by novasurf

Your sale purchase price was $50. The gap is $100.

Well in that case, the gap would be $50, since TNT doesn't sell either box for what is listed as retail. A little wider, but probably not reflective of their true margin.

Originally Posted by novasurf

I'm not clear on why you asked for advice here.

Because I was unsure what to do.

Originally Posted by novasurf

Within 1.5 hours, you were hawkin' the Padrons on the Exchange.

Have you never made a decision within an hour and a half? When I posted, I had not yet decided. An hour and a half later, I had. I freely acknowledge that some folks don't agree with it. And that's their perogative. They have a right to disagree. Do they have a right to launch personal attacks because of the disagreement of opinions? I don't think that they do. Do you?