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Thread: Are you kidding me...?

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  1. 04-30-2007, 01:00 PM #1
    Roham's Avatar
    Roham
    Roham is offline Old School
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    I dropped mine in a parking lot. When I realized it and went to look for it, it was already run over by a few cars. Needless to say it didn't spring open any more. I sent it back to them and they had no problem sending me a new one. Took awhile longer then 2 weeks though, probably cause I live in Canada though. They are great, and I'm sure you won't have any problems. Let us know how it goes.
    "smoking is one of the greatest and cheapest enjoyments in life,
    and if you decide in advance not to smoke, I can only feel sorry for you."-Sigmund Freud


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  2. 04-30-2007, 01:50 PM #2
    HabanoHo
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    The Rosewood handles were loose on mine. I returned it and got a brand new one, no questions asked. You may not like the turnaround time, but the unconditional guarantee is just that.
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  3. 04-30-2007, 02:08 PM #3
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    Eshaw99
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    Quote Originally Posted by HabanoHo View Post
    The Rosewood handles were loose on mine. I returned it and got a brand new one, no questions asked. You may not like the turnaround time, but the unconditional guarantee is just that.
    This reminds me of an amusing old CP thread of mine a couple of years back. Let's see if I can find it...

    EDIT: Found it. http://www.cigarpass.com/forums/inde...opic=11799&hl=
    Last edited by Eshaw99; 04-30-2007 at 02:15 PM.
    Have you ever thought about maybe turning off the TV, sitting down with your kids...and hitting them?
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  4. 04-30-2007, 05:18 PM #4
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    I bought an xi2 that literally exploded in my hands when I went to use it. I took it back to the store. I also paid way too much there. I am going to probably buy a regular Xi soon, or a palio.
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  5. 04-30-2007, 10:30 PM #5
    HersheyWalker
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    Palio 4 Lyf

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  6. 05-08-2007, 07:38 PM #6
    jaewing
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    It will be replaced, and quickly, with no questions asked. They do not just fix it but rather send you a brand new one at no cost to you except the cost to send them the busted one.

    Great people there.
    Let us so live that when we come to die even the undertaker will be sorry. - - Mark Twain
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  7. 05-15-2007, 01:43 AM #7
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    Well, i finally got my cutter back... not a bad turn around time. Looks like they actually repaired it instead of just sending a new one and now it works better than it did before.
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