Cigars International

[Stryprod]

Not a cigar review, but a company review for anyone searching in the future.

Its Friday, looking forward to a weekend of good company and friends... Long story short, Cigars International forgot half of my order that I had shipped 2nd day air (I live in Cali). Oh, and as the gods have it, they are all the sticks I really wanted to smoke this weekend. When I called cust. service asking about my order, I was told that "we have new people training in the wherehouse and a lot of other people have had the same thing happening". Wow, not a good sign nor a good excuse. I understand maybe a stick missing from some singles, sh!t happens but half an order!!! (aprox. 15 sticks!). The cust. service lady offered to send me the rest, but they cant ship until monday Whatever, so I asked what day they would arrive and then she said they will come 5-7 business days. I pointed out that I had paid for 2nd day air shipping originally so they should come 2nd day, she replied "Oh, thats right... ok." Wow, not sharp but thank goodness I asked how long they would take to get here!!! So with that settled, half my order MIA until next week and no offer to better the situation for a first time buyer, I say: DONT BUY from CI!!!

P.S. I left a call with a supervisor trying to see whats going on and allow CI a chance to better the situation and depending on what she can do, perhaps I will upgrade CI from DONT BUY to MAYBE or BUY if great price. Will update this later, have a good weekend and smoke for me and my MIA cigars!

UPDATE: Well after waiting 3 1/2 hours for their supervisor to call me back I decided to try calling one more time. Talked to a lovely lady there (lots of women there... could be reason for messup?? Haha, j.k. ladies) Sooo, after some discussion, Im getting everything plus a 6 sampler of Gurkahs. Overall, I am a little upset with some of their reps but it happens with big internet retailers but at least they made up for it. Recomendation from dont buy upgraded to BUY if you get a good deal.