I like their cigars, but I won one of their Ebay auctions for a cutter and while it is beautiful, I've sent it back to them twice because the tiny little screws holding it together came out and the thing fell apart. Maybe the third time's the charm.
funny you mention this... i bought a cutter from them a few weeks ago and 2 of the tiny screws have fallen out. it's still usable but i'll be sending it back once a few more fall out.