I dropped mine in a parking lot. When I realized it and went to look for it, it was already run over by a few cars. Needless to say it didn't spring open any more. I sent it back to them and they had no problem sending me a new one. Took awhile longer then 2 weeks though, probably cause I live in Canada though. They are great, and I'm sure you won't have any problems. Let us know how it goes.