But guys, that's not fair. You aren't catering to HIS specific need.

I understand that he can unconditionally send it back, no questions asked, no matter what, but what if he hadn't ever cleaned it? What if he didn't keep it stored in the box? What if he cut the cigars in the dark? What if he already owns another cutter?

Maybe someone will spell it out more for him, or maybe he'll get a fucking helmet and take the advice he's been given.