Mold on a few cigars

[humidormg]

Drop us a line ....we do aim to please....ask for Jack or Scott, we will make it right...we are after all the "Internet Good Guys!"

We can discuss the pricing issue when you call or email. A difference of that much usually has an explanation, like close out, or even an out of stock used a s a loss leader to switch the consumer to an in stock brand.

ph 1-888-216-5834
or

sales@rockyscigars.com


mg

[nhcigarfan]

My experience with Rocky's has been A+ and when the guy posts to your thread with a phone number, I'd call. Its obvious you will be taken care of.

[Shelby07]

My experience with Rocky's has been A+ and when the guy posts to your thread with a phone number, I'd call. Its obvious you will be taken care of.

Well, I'm impressed .

[basil]

No shit - that's pretty impressive.

[FunkyCold5]

Wow, a rep responding and willing to correct something. That's customer service. I'm going to look into buying some stuff from Rocky. That's awesome.

Good luck with what you decide, because in the end, it's all about how happy your are with your purchase.

Andrew

[kevin7]

He is the OWNER of Rockys. As you learn about cigars and cigar bulliten boards you will learn who are the good guys and who the POS retailers are. Case in point ,CI is a huge faceless mega retailer(POS). Rockys is a local NY shop. You will learn that saving .39 cents on a box is not worth the cs hassle if you have a problem at places like CI.

[pub spears]

Spoke to someone at Rocky's this evening and they are going to send me a 5 sticks to make up for the moldy ones. He suggested the tupperdour quarantine method should work fine. Said that mold grows quickly and if 3 weeks doesn't see a reappearance, they will be fine. He also apoligized for the problem and seemed knowledgeable and helpful. By the way, it wasn't quite half price. $85 +5 shipping on special at Rocky's compared to a closeout price of 49.95 + free shipping at TNT. Will probably be using both companies in the future. Thanks to everyone for the advice.